Columbia Bank

My husband and I are new to the area. I am a nurse and love the vibe and community of a small town...especially after the last couple of years. Everyone has been so nice until this experience. I called and inquired if a notary was available. The lady on the phone, Sandra I think, was so sweet and told me she could do it. It was 1 form and it took less than 5 minutes. When we got there, I told the lady at the first desk on the right that we had called. She ask if we were members and I said we were not, she proceeded to say that she was a notary but that she wouldn't do it because we weren't members. I could understand this if they were busy, but the bank was empty. Even after I explained that we had talked to someone who had told us to come in...she still was very abrasive and snippy. We got our form notorized from the sweet lady behind the counter....on the way out I told the lady at the desk that we wouldn't do this again and that we didn't know we had to be members to get notary services. She rolled her eyes at me. So apparently doesn't get the small community help each other thing... long story but I will NEVER bank here!

I called this morning and the drive-up window is open from 9:00 - 1:00 om Saturdays. Columbia needs to put that on their webiste, instead of "closed" on Saturdays. For a bank this size the hours need to be correct for their customers.

Great staff they were so accommodating and stayed late to help Me

This is an amazing brach with such great people and customer service, everyone is so friendly!

Best bank in Idaho. Great service

What good bank is closed on Saturday

Great service