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Cold Stone Creamery

  1. Norton Shores
  2. Norton Shores Ice Cream & Frozen Yogurt
  3. Norton Shores Custom Cakes
  4. Norton Shores Cupcakes

Reviews, get directions and information for Cold Stone Creamery

Cold Stone Creamery
"For more than 30 years Cold Stone Creamery Norton Shores, MI has been serving up the finest, freshest ice cream, cakes, smoothies, frappes and shakes using only the highest quality ingredients, and of course, our signature process of preparing your custom ice cream creation on a frozen granite stone."
Address: 3334 Henry St , Norton Shores 49441, MI, US
Phone: +1 231-733-6482
State: MI
City: Norton Shores
Zip Code: 49441


Opening Hours

Monday: 05:00-22:00
Tuesday: 05:00-22:00
Wednesday: 05:00-22:00
Thursday: 05:00-22:00
Friday: 05:00-22:00
Saturday: 05:00-22:00
Sunday: 05:00-22:00

Update Info

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Reviews
the ice cream was fantastic. ordering the ice cream took me a few minutes to figure out, though.
We came at 5:30 to get some ice cream. When we walked in, we instantly felt unwelcomed due to the attitude of Kayleigh or Kylie?. Before we even got to the counter she asked what we wanted. We said we wanted ice cream and she rolled her eyes and impatiently waited for us to order. The staff was cleaning and closing up shop 1.5 hours ahead of time which made us feel rushed. I did notice a 'training' sticker on the girl's hat, but it wasn't even that, it was the constant and instant attitude we got from her. Gonna stick to Culver's because at least they're kind and appreciate their customer's business. :
The attitude of the staff was very unwelcoming especially the girl in training. We came in well before closing time and were treated like we were an inconvenience. Probably going to Culvers next time. They are always friendly.
We went here after a walk in the woods. I was really surprised it was open on Easter. But boy am I thankful they were. We got two Who You Calling Shortcake a dip of regular strawberry and PEEP ICE CREAM!!!!! WH WH WH WHAT?????? The strawberry was really good, and the shortcake sundaes we're beautiful and delicious but that Peep's sundae????? Cold Stone....YOU NEED TO HAVE THIS ALWAYS!!!!!!!!!! By far one of the best sundae I have ever eaten and trust me, I've had more than my fair share. It was adorable looking and delicious. Thanks for completing our Easter day
Went because they tasted on the website that they had sorbet and frozen yogurt but the actually do not
Your Google hours say you are open until 10PM and that it was updated by the business 3 weeks ago. Drove by at 7PM and it was closed. Called in since I could see there were staff inside and no one answered the phone, didnt even offer an option to leave a voicemail. Therefore, I am leaving you the message that your hours are wrong on here. In addition this is the 3rd time in 2 months that I have tried to go here and been disappointed because the Google hours are wrong and it says it's open when you're actually closed.
I hadn't been to Coldstone in a LONG time. I decided to try out a custom ice cream cake for a birthday and absolutely loved it! It was fun to customize every single thing that went into the cake. After I put in my order, the store even called to help with some ideas they had for the decorations based on what I had requested. It looked super cute and tasted great.
I went to Cold Stone in September 2017. I was very disappointed with my experience. The Cold Stone area separate from Tim Horton was dirty with boxes, containers, spilled ice cream, and toppings. The area simply looked like it hadn't been used in a while. The employees seemed to have an attitude when we wanted to taste some of the ice cream flavors.The staff also did not know how to input a gift card in the register so we waited for over 20 minutes the store was nearly empty. I emailed the owner of the store and shared my experience as stated on the door of the store and never got a response. Never again!
Employees were poorly trained. Three different employees told me they didn't know if the ice cream flavor I wanted was gluten free. None of them knew were an allergen list was located.
I don't know what happened with the receipt but the person that did it during my coldstone experience rang up different random items, still 4 ice cream but, the ice creams were nothing like what we got. The "first mix in free" didn't apply as I got strawberries mixed in with my ice cream but we ended up having it on the receipt as 69 cents and as marshmallow. We didn't want to complain because of their slow service. Don't go here.
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