Coal Harbour Medical Clinic

My experiences at the clinic have been very positive. One is greeted in the clean and bright waiting area by professional and accommodating reception staff. They are always busy but are very helpful and provide courteous and friendly service. I have had in person and telephone visits with the professional and accommodating physicians on staff. They are always available and provide world class medical service. Thank you very much for your service in an industry that has a lot of pressure on it to perform and support the public. Greatly appreciated. All the best in 2023.

I saw Dr. Ali today. He was fantastic! He quickly sorted my issue and I was on my way. Yes, there was a slight wait after my booking time, however, I have experienced this with every doctor I have EVER seen in my life. That's just the nature of appointments. The front desk staff were great and quick and welcoming. Highly recommend this clinic!

The office of my regular doctor closed and was reinstated at this clinic several years back. Ever since, I have experienced an endless amount of waits here, hours after scheduled appointments. Getting through on the phone is always impossible and I’ve never had a smooth transaction with prescriptions and my medical plan being forwarded to my pharmacy, having to go back in person several times to get things sorted, pretty much every time. My doctor retired several years back, which I’m told had something to do with the clinic itself and I was appointed a new one. This gentleman was very pleasant to deal with, but the same problems continued to reoccur with the staff at reception. Just today, I went into get book an appointment with my doctor for a prescription refill, was told I had to come back in two days later or book online. When explaining that this made no sense, another staff member said that I had to be wearing a mask their policy, which I didn’t see written anywhere. When mentioning that I didn’t have one, was told that I could purchase one at their pharmacy. After expressing more frustration in a calmly fashion, was then told that I had to either leave or security would be called. I have now booked an appointment for the following day to see a doctor in person at Alberni Street Clinic several blocks up, where I was treated with courtesy, respect and not that of second class citizen. I will be doing my best to avoid Coal Harcourt Clinic from now on and will be trying to find a new doctor see on a regular basis.

I am writing this review after having them as my doctor for six years. Please do yourself a favour and find a doctor and clinic that is not running its profession like a factory. - Easily the worst customer service I have found at any business. You cannot reach them; if you can get them, they will not be helpful. - The doctors are running the business like a factory, with patients in and out, and do not care about you. - If you come to your appointment on time, well, too bad for you; you will have to wait 45 minutes because that's how scheduling works, according to them. - The official email address on their website will never respond to your emails, and it's part of their customer service. - You will be lucky if the receptionist picks up your call. If the stars align your way and they pick up the phone, the receptionist will tell you she will call you right back; it means she is looking for a way to get rid of your call. Their goal is to make as much money as possible by treating human beings like animals going through the farm and getting paid as much as possible.

Money no patient. No mask in front of the desk. and they told buy from inside pharmacy 1$. But every where is free. I don’t have family doctor yet. During 7months ago I contact this clinic. Yesterday I had appointments with payman Arab , he was on rushed, I told my flu caught, sneezing, headache, sore throat,…. I need antibiotics. Please syrup or pill no capsules that I could not use. He had on rush to visit so many persons. He did not ask about pharmacy address.when I explained to him last time I paid 180$ for my letter to employer by you and the didn’t my bills just they give letter with your information and my age and you wrote no drug allergy, please tell them email me my bills that I gave to employer , he got angry, I am doctor contact reception. But personals there with out permits doctors don’t give me letter. He cut the phone. From 11 am till 7:00 pm nonstop I called clinic, all the time in answer machine. I call pharmacy that they have address in my file , no new prescription. Sick with body pain, headache upset from doctor talking, no medicine till tomorrow for second time I get appointment from doctor Arab just give him pharmacy address. 2 time appointments for flu , more than 10 hours in phone to call them , sicknesses worst. If doctor attention to me , let me tell pharmacy address, or he asked receptionist check my file , to find pharmacy address and sent my prescription. I will be better now. 1 day again I must try for get medicine and no back to work. It is no care to patient, just dollar.

After 6 years, I am going to be switching to another clinic! I have rarely needed to see the doctor and when I did I usually required a prscription. Never had issues here before aside from hour long waits even with a scheduled appointment. Put that down to earlier appointments going over time. Yes annoying, but I got over it. But yesterday completely took the biscuit for me when they never sent my prescription through to the pharmacy after my morning appointment. I waited a few hours and still nothing. I have been calling non-stop and am getting no answer. They had 3 receptionists not looking busy at all and chatting about going partying, while I was in the waiting area, so why couldn't one of them answer the phone? I allowed them plenty of time and it wasn't sent at the end of day either. Do I really have to go back there again today just so that I can receive my treatment to get better? I don't know whose responsible here but I will not be giving them another chance after this! WHAT A JOKE - AVOID!!!

This is the 3rd time we came in walk in. This is important for me today to give a five star rating to the clinic, to the doctor and the receptionists. My 3 yo daughter has been seen immediately and got her treatment for her ear infection. You all have been so welcoming that my little one gifted drawings before leaving the clinic :-. Thank you so much!

I had a really great experience here. I called as soon as they opened to ask some basic questions and was patiently helped out. When I walked in for my unscheduled visit I was in to see a doctor within 10 minutes and was treated right away. Everyone was extremely friendly and helpful. I feel confident in the support I received.

The reviews are accurate . I had bad experiences with th4 doctors "examination". The last appointment lasted for a solid 37 seconds! And he denied to give me a prescription , asking me to book again to get it ! That's doubling revenue for them, but what about us as patients? Our time, and medical conditions? Some doctors are somewhat more professional. A lady from the reception in particular not the youngest ones is not the nicest overall . I understand they don't make the management decisions, so I'd blame management. I go because is close to home and they have me registered, but otherwise, I'd go somewhere else.

Worst medical experience I ever had. There is a concerning lack of empathy from the entire staff, from the receptionists to the doctors. The receptionist are rude and cold they don't say hi or look at you and it seems like you are bothering them. The doctors don't explain your condition properly or asks for about your concerns. I didn't get an actual diagnosis, he just gave me medication without any explanations. If you are looking for arrogant physicians, this is the place! At some point, he got up and left me sitting in the room. I had to walk to his office and ask what was going on. It was the end of the appointment apparently. Every employee lack basic social manners. Overall the most unprofessional and inhumane medical experience you will get.

Directions to Coal Harbour Medical Clinic with public transportation

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