Clinique Medicale Viau

This morning after waiting 20 minutes on the phone to try and take an emergency appointment for tomorrow, this French Canadian RUDE receptionist just brushed me off without even taking 2 minutes to listen to me, she literally hung up on me. Really????? Nice service. Congratulations !!!! There are plenty of people that would take her job any time and probably give better service. Shame on you !!!!!!!

Not a good experience at all at this clinic. Not one person speaks English, despite it saying on their website that services are offered in French AND English. I proceeded to explain my symptoms to the triage nurse and when I couldn't find the words in French, I said it in English and she then instructs me to open google translate on my phone in order for her to understand. Being served in English in Quebec is supposed to be a RIGHT. And same goes for the doctor, did not know one word of English. Completely unprofessional and shameful service from the receptionist to the doctors. Not to mention very long wait time, despite having an appointment.

Awful experience with the doctor at this clinic. I felt extremely rushed and not properly listened to. They were jumping to conclusions without properly questioning or listening to me. Not the type of service we should be receiving from a health care professionnal. I would avoid this clinic at all costs, even if you are desperate, please go anywhere else.

Another clinic I called and English services weren’t available. Again… we’re not calling to order a pizza here. It’s our health and well being. Gheeze. I had more services available in English to me in France, Spain, Italy and South America than here in Quebec. Awful and embarrassing.

Never go there. If I could've give -5 star I would. Worst experience ever from 10 years ago till now nothing been better.From the receptionists to the nurses who scared my whole arm with bruises after doing a blood test, because of him not being experienced enough the next day my arm looked like someone beat me my whole arm was bruised in different places which is not normal for a simple blood test. French speaking receptionist really rude all the time even if you speak to them in french. Don't bother to call on the lime for anything or to get your results you will be on an endless hold waited 4hours and nobody answered. This clinic has a measure managing issues and they need to recrute fully experienced people especially nurses and doctors because the people who are there right now ain't trust worthy at all. It's a shame for "health care" to treat patients like that.

Worst clinic that I have ever been to. I came to complete my immunization checking for college. The nurses were very unprofessional. They acted like they were in a rush, even it’s the time of my appointment. They didn’t look carefully at my file, they just rush through it to finish fast. I met a nurse, and the way she talk to me is like my case is not important so she didn’t want to do it. I have to get a vaccine, and it was the worst experience in my life, it’s lucky that I’m not scared of needle, but if it’s other people, they would faint already. The injection procedure was rushed through, it was very painful and I didn’t even get a bandage afterwards. NEVER EVER COME HERE PLEASE!

I had a really pleasant experience with the personnel, doctors and administrative agents here. They are very polite and helpful. The wait is as long as it gets, just like in any other clinic or hospital. I wonder why many people had unpleasant experiences here. I guess it depends on the doctor you get.

I went out of my way to review this place. People need to be aware of this place and not go there. It's a complete waste of time. Staff was very rude. There are signs on top of other signs to "guide" you to where you are supposed to go... so confusing. I waited in the wrong line up just to get attitude from the staff because apparently the sign was very clear where I was supposed to go if I got an appointment through Rendezvous santē. Even with an appointment, I was unable to see a doctor after waiting for 1 hour. The receptionist told me it was normal...

Horrible service. My partner waited more than 1h45 to simply ask for an appointment with her family doctor. Almost 2 hours and they never answered!!! Incredible!!!

If I could give 0 stars I would. As I can see from other commenters, this clinic is still as bad as it ever was! The staff is extremely rude and incompetent. They are some of the most unethical medical staff I've ever come across! I once went there for a medical emergency and the physician placed a few patients in a room I was confused as to why and proceeded to give us our test results in front of each other! I was lucky that I was the last one to receive my results so nobody was in the room but I remember being extremely uncomfortable. I should've said something or filed a complaint but I was too young to understand that this is UNETHICAL behaviour.