Clinique Médicale Mascouche Inc

Phone service is the worst it can possibly. I've been trying to call all day though a redial app. After finally getting through and waiting in queue for over an hour, the line hung up on me after reaching 4th in queue. I'm trying to cancel an appointment and I'm unable to reach them through phone, text or email. The website system also doesn't allow you to cancel any appointment. I'm letting you know here that I won't be attending tomorrow's appointment and I tried every way I can to notify you and was unable to. Was hoping to be able to contact in case someone else needed the spot which someone will. Ya'll love wasting our time and your resources with bad management.

I call 9 time .I get hang up every 20 min. And never get awser the first 3 I was automatically getting hang up under 2 sec . I've tried to get to talk to the administration for a week and when you get to talk to them they are really rude and unprofessional . If it wasn't so hard to get a family doctor I would go somewhere else!

The clinic staff are friendly and accommodating! They will also sent an email and make a call to remind you of your appointments. My OB doctor Dr. Alexandre Quirion was also always on time.. He tooks time to check me and my baby. He also answers all the questions I will have. Moreover, he double checks whenever I report something unusual. Even to the extent of calling the hospital to coordinate with the test and scans he wants to do right after my appointment with him.. I was lucky to be under the care of the best OB-Gyne.. The clinic is so clean and organize as well. Unlike with other clinics I had been, here there is no long waiting when you have the appointments..

Absolutely terrible phone service. I’ve never spent so long waiting to reach someone only to get no one in the end. Within the past 2 days, I have spent a collective 7 1/2 hours waiting to hear from someone and end up getting no one. Today I called in around 4h30. It took 78 tries before the line stopped ringing busy. Then I spent 4 HOURS 45 MINUTED on HOLD! It is now 9h22 and I have given up trying to reach someone. Yesterday I called in around 6h50 and it took 118 TRIES before it stopped ringing busy. The phone line to this establishment is an absolute disaster. When you call in, no matter the reason, expect to be on the phone for AT LEAST 1h-1h1/2. I just need a 5 minute conversation with someone for some info. THATS IT!

I actually have a question, has their phone number changed from last week?! Someone called me from this office to offer me a family doctor, although I missed the call, I have tried to return their call several times and it tells me the number is not in service. So strange! I have been waiting for over 10 years on the guichet d’accès, i do not want to loose my spot for a family doctor, considering how difficult it is here in Quebec to get a family doctor in the first place!