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City Taxi

  1. Etobicoke
  2. Etobicoke Airport Shuttles
  3. Etobicoke Airports
  4. Etobicoke Taxis

Reviews, get directions and information for City Taxi

"City Taxi has been the industry leader in the Toronto taxicab business for over 40 years. We offer the highest level of taxi service in Toronto, North York, Etobicoke, Vaughan and the GTA. We’re a service where customers come first. Our goal is to make City Taxi Toronto your first choice when choosing a taxi company."
Address: 130 Westmore Drive , Etobicoke M9V 5E2, ON, CA
Phone: (416) 241-1400
State: ON
City: Etobicoke
Zip Code: M9V 5E2


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Reviews
Wow, I am impressed! We are in the middle of the worst snow storm yet this winter in Toronto. I wasn't sure how I was going to get home today, I called for a cab but honestly the weather conditions are so bad, I wasn't sure if anyone would even show up. Not only did my cab arrive relatively quickly but my driver got me home safe and sound and the ride was affordable too! My driver was also very polite and professional. I hope he also gets home safely and I want to thank him for the great service!
This was a difficult review to write as we had two really bad experiences and one very good experience with City Taxi all in the same night... My family & I contacted City Taxi 24-hrs in advance to make certain that arrangements could be made for my wheelchair bound father to be picked up from his nursing home by 6:15pm for a special 7pm family dinner we gave ourselves about 15-minutes leeway time just in case of traffic or anything. Not only did the dispatcher assure us this wasn't a problem, they said it was an easy request to fulfill. So we waited at my dad's nursing home with him all bundled up in a hot winter jacket, extra blankets, and his winter hat on... and waited... and waited... at 6:30pm we called to ask where the taxi was as the nursing staff were getting worried about my dad was now starting to overheat having sat there for 25mins... City Taxi's response: ''Oh we're sorry nobody told you, but we can't guarantee a time of arrival, we'll TRY to get a taxi to you shortly.'' Try?!! More waiting, more phone calls, more concerns from the nursing staff as my dad was now very uncomfortable and overheated in the lobby... and FINALLY at 6:50pm they arrive only 35mins late which isn't the end of the world, but probably felt that way for my father. When buckling my father's wheelchair into the cramped space, the driver was very forceful as I could see my dad's head bouncing around as the driver shoved the wheelchair into the shared space with his storage items sadly he's too weak to hold his head upright at all times. We got on our way to the other side of the city when the driver says: ''If you want to make taxi drivers happy you should always pay in cash after we already said we'd be paying by credit". He further says ''I can personally be back to pick you up on time, if you pay me in cash for the fare and tip.'' No discount or apologies offered for the $65 plus tip ONE WAY fare despite his extreme lateness, poorly maintained taxi, and forceful boarding. So let me get this straight, he'll do his job properly if he's paid in cash? Maybe we just misunderstood? He follows with the comment ''Please don't tell the taxi company I said this.'' But to show this isn't the whole story... we naturally declined his kind offer of being on time to personally pick us up if we paid him cash. And the return taxi driver we had, showed up on time, was VERY polite, didn't have random storage items in the back of his taxi, and he was VERY careful when loading and unloading my dad. Definitely a much nicer experience. Will we use City Taxi ever again? Definitely not, nor would we ever recommend them! The one great driver we had would've been enough to balance our perspective had it just been one bad driver vs. one good driver... but the disorganization and misinformation from the dispatcher showed us this company hires great people as the exception, not as the rule...
I took two city taxis a few hours apart. The first driver was excellent and kind. He drove us from our hotel to a restaurant. The meter was on and the charge was only $15 because it was a short distance, less than 3 km. Two hours later we called the same company and the driver tried to charge us $38 for the exact same ride. He said he was an airport taxi and the other taxi wasn’t even though it was from the same company. We told him the price we paid a few hours earlier and he said we could pay him whatever we wanted. So we paid what we paid the other driver including a tip.
Co-op cabs managed to rescue me and my wheelchair-bound mother after we got "scooped" by a bad actor from City Taxi license 4555 who said he was working for Wheeltrans, but wasn't. The City driver shook us down for $45 and left us stranded without a way home. The City driver also tried but failed to inflate the fare by taking a wildly round-about route. By contrast, the Co-op driver was very courteous and professional.
After completing my ride and paying the man by card, he has a hissy fit in front of my two toddlers, demanding I pay him again. He stated he was going to tell the Taxi company not to accept my rides anymore. So I've moved on and no longer take service from this business
Very poor service today. 1st car at pick up said someone else was coming. 2nd taxi showed it & didn't have 15min to take me to destination. 3rd taxi siowed up & could take me. What a joke... made a very long night too much longer.
MAJOR ISSUE WITH FRAUD! I have had a similar experience to other reviews. One of your taxi drivers stole my debit card on October 8th and spent nearly 2k using it. This is what happened: I was walking down the street late at night alone when a large man customer was arguing with one of your taxi drivers. The large man chased me down the street and would not leave me alone, and begged for my help stating that the taxi driver would not accept cash and only debit. He would not leave me alone until I paid for his cab. I gave the driver my card to swipe the machine and he swapped my card with another debit card from the same bank I did not notice that the card was swapped. Not only that - a second City taxi customer one block away, that same night, approach me to pay for his cab. Exact same situation but with another cab. This is clearly multiple employees and 'customers' a major fraud scheme so I have reported it to the police. I will not be letting this go. Approaching people late at night, alone, not letting them walk away.... out of fear is not okay. Let alone, stealing thousands of dollars.
Paid the driver 100$ cash to drive my sister home to Burlington from my home in Toronto. I have this exchange on camera as it was in front of my building. When he got to Burlington he demanded she pay him again denying he took any cash from me and my sister paid as she felt intimidated and unsafe. When I called the company to report the incident, and explaining it was recorded, they reached out to the driver and he claimed I tipped him $100 and then she paid him the $70 fare as the regular rate. Obviously that makes no sense!!! The company has done nothing to make this right. Disgusting.
If I'm approaching a car I shouldn't be getting directed to a 6 seater van. Only other cabs available are Beck and 80% of them are driven recklessly and they always take the longest route. I understand the van was there first, but I needed a car. Absolutely DISGUSTED.
They pretended as though they did not have any accessible cabs available, even though their hours are 24 hours. They said that this late at night, cabs would only be available in the morning. The worst cab service ever, especially seeing that they have other transportation services to compete with. Also, they are just going to provide subpar services as if they don’t even need the money. Someone should check into that.
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