Citizens Bank

Ever since they renovated they now only have 2 tellers. Always a wait, more than once have seen 8 to 10 people in line. The 3 girls that are the tellers are great. Not their fault management has abandon customer service.
8 years ago (11-01-2018)

Usually I go to the Stop & Shop locations for simple things, but my past two visits were more involved so I went to this branch. (Canceling one account then opening another, then changing my last name.) They're remodeling which is nice. It's a bank that wants your money and up-sells you every chance they can get, big surprise. I waited a while both visits, the first being the longest, but was taken care of though it took a while to do. The second time I needed to change my last name on the account and was helped by the manager. Oh boy did he try to up-sell me everything under the sun. It should have been a 5 minute thing but he dragged it on for a half hour going through every aspect of my financial life and trying to set up appointments. It was ridiculous and inconsiderate of my time.
9 years ago (26-10-2017)

Since they started charging to cash a check there when you don't have an account I haven't been back
8 years ago (19-03-2018)

Nice enough, very unorganized and in need of training.
9 years ago (20-10-2017)

Great and friendly staff. Always a fantastic experience at this branch.
9 years ago (14-02-2017)