CHI Health Mercy Hospital Council Bluffs

Last night I had to take my daughter in for an issie (young girl)- I cannot say enough how WONDERFUL the admitting staff, nursing and dr staff was. From an unexpected turn in the evening to such an amazing show of kindness the entire hour. THANKS
7 years ago (17-11-2017)

HORRIBLE psych dept. For children. Not open to communication with primary phych Dr's opinions. No concept of how to deal with autism/aspbegers. Locks kids in room for non compliance. Some of the staff were very short and "bitchy" wen dealing with parents. Was told all they do is "stabilize " patients. Need more training as do all thw hospitals within the Wheaton Franciscan system. VERY DISAPPOINTED VERY BAD SERVICE.
7 years ago (21-09-2017)

My grandma is spending her final days at this hospital. My whole family has been very impressed with the quality of care that has been provided. Phyllis in ICU and Karen on the 4th floor have been especially helpful. The communication, love, and even ametities have been top notch. I've never known a hospital to provide a food cart and towels and toiletries to family members before. I can't recommended this hospital enough!
8 years ago (23-07-2017)

Our family has had a great experience while my Mom has been hospitalized. ICU and the 4th floor has went above and beyond. We are very grateful!
8 years ago (23-07-2017)

Last night my husband went there for an expensive sleep test. First, the map directions of the hospital campus he was given sent him to the wrong building. After checking in, he asked if he had time to go get something from the car. The lady said as long as he was back before 9pm when they lock the doors he should be fine. He was gone less than 5 minutes. At around 8:45pm, he couldn't get back in the building. His phone and his wallet were in the room he was supposed to sleep. When the same lady went into the room to hook him up to the machines, you'd think she would have gone to look for him. Now, he is going to have to reschedule, and probably have to wait at least another month to take the sleep test.
9 years ago (01-07-2016)