Chase Bank

My problem with Chase Bank is not the Bank or the employees who work there. My problem is with the Branch Manager. She consistently makes me feel uncomfortable and is rude EVERY TIME I go into the Pullman, WA location. She needs to go through the same customer service training that the rest of the employees go through because the rest of them are great. I only rated this as 1 star with the hopes that it draws the attention of someone who is in a seniority position to have a proper conversation with her about the importance of customer service. At a normal establishment you would complain to a manager, problem is SHE is the branch manager so there is no easy access for me to complain higher, other than through social media.
8 years ago (12-12-2017)

Friendly staff and they are always helpful. Just be prepared to wait
8 years ago (29-06-2017)

Branch manager was very disrespectful in regards to my knowledge and understanding of my bank and the reason I was pulling my money from Chase. She was rude and not understanding.
9 years ago (24-01-2017)

I don't like this branch especially customer service.
8 years ago (07-09-2017)

ATM works. That's all I need from here to avoid extra cash back fees.
8 years ago (04-06-2017)