Chase Bank

Worst bank I’ve experienced. They have no concept of customer service and their ATM doesn’t work. They have no knowledge of how their mobile app works and just push you to 1800 numbers whenever a technical issue happens.

They need to be open until 530 or 6 again. I am considering closing my accounts because there are no branches in Bay City and this closes at 5, frustrating having to take PTO to do any banking. You're not a doctor's office. I get it if you won't do certain services after 5 but stay open a little later. Adding one star for the tellers who are usually very nice.

This is the worst managed bank I’ve ever encountered. The teller literally didn’t know how to count $100 bills and restarted four times. The ineptitude of this place can only be described comical. Everyone single person should not be near money. The threshold it takes to run and work in a bank is severely under-met at this location. I’ve met hundreds of people in baking and finance, this manager is the worst operator of a bank I’ve come across. Someone call Chase corporate, they are aware and trust me I hey know. This guy HAS to go, he’s an embarrassment to banking and hiring.

Went to ATM to get cash. I see the guy in front of me driving away looking angry. I get up to ATM and it is not functioning, so I go inside. I tell gal at counter ATM is not working and she proceeded to tell me I don't know how to use the machine. I guess everyone in front of me didn't know how to use it either? She was RUDE! driving away I see bank employee tending to ATM. Maybe Huntington will be nicer.

Keneisha is a pleasant teller; hope she gets a well-deserved promotion.n- Dr. Smith