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Centre Médical Westmount Square

  1. Westmount
  2. Westmount Medical Clinics

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Centre Médical Westmount Square
Address: 1 Carré Westmount , Westmount H3Z 2P9, QC, CA
Phone: (514) 934-2334
State: QC
City: Westmount
Zip Code: H3Z 2P9


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Reviews
Worst experience ever, appointment for 2:30pm but waited until 4.30. Receptionist Debra is rude and entitled. Dr Benay is smug. Got private blood tests done at their downstairs laboratory, was promised 48hr response. $260 and 3 weeks later, not one call or email to let me know of my results. This clinic is a money making scam, just like our great Candian Health Care system.
I've been trying to take an appointment for weeks. When you call, they say to go on bonjour santé that never has available appointments no matter what time you log in! I called, an automatic message tells me my dr has no appointments. Ok. I can understand but then doesn't refer me to the sans rdv clinic and hangs up. I call AGAIN, take the option for sans rdv, no appointments available and send me a link to Bonjour effin Qc!!! I am irritated beyond belief.... **EDIT** Used your app. Asked for an appointment today, tomorrow, next week. Same answer and get this: call the clinic!!!! Gotta be kidding us!
I really urge anyone seeking care to look for another clinic. The receptionist is rude, uncaring and thoroughly unprofessional. Same for Dr Cassandre Bénay, who could not be bothered to look at my file and literally opened the appointment with « so what do you think you have? » after nearly canceling because he couldn’t find the referral my doctor had sent him weeks prior.
Disturbing experience. After receiving a breast ultrasound to check for breast cancer, the clinic sat on my results for a month and a half. They made no effort to contact me. I sent emails and called but could not get in touch. When I finally did, I found out the doctor overseeing me no longer worked at the clinic. They did nothing to ensure I had access to my results which by the way could have been cancer. I called on February 18th, in the evening, and the receptionist refused to connect me with a new doctor or translate my report to me which was written in french and therefore I could not understand it. When I insisted I needed help and she wasn't being compassionate, she hung up the phone on me. I called and called back but no one answered. At this point it's been a month and a half and my family is anxiously waiting to find out whether or not I have breast cancer. I've had some tough experiences in our healthcare system, but this receptionist is by far the most disgusting person I've dealt with. Zero compassion, immediately defensive, with zero social skills when people are awaiting potentially stressful results. She shouldn't be in healthcare. Anyone going here, I advise you to take your healthcare very seriously.
My husband made an appointment for a friend from Gatineau at this clinic. The doctor sent him for a PET scan and was eventually diagnosed with pancreatic cancer. Our friend returned to Gatineau to try and see a local doctor. The doctor asked that he get the CD from his PET scan. He and his family and my husband tried to do so repeatedly, but the clinic would not send the CD. Our friend suffered greatly for the next four months until he passed. But not only did he suffer physically until death, but he, his family and friends suffered psychological/emotional distress from the thoughtless, cruel and unprofessional treatment by the medical and secretarial staff at this clinic. My advice: do not bring loved ones to this clinic, but if there's anyone you want to get rid of, this is the place!
The worst experience in clinics and care. Sarcastic and rude receptionists. The worst in Montreal.
Some fifth-floor staff is transphobic in serving clients, as is as least one doctor. I never want to hear "he-she" said again, or to have staff calling an extremely polite correction and statement of harm as "traumatic." Doctor stared at my post-op trans body, poking me once, and refused to wear a mask during our appointment--which I thought was against the law, but there we are, with the mask under the doctor's chin zero mouth/nose coverage. If you are seeking trans-related healthcare, are trans, or are higher risk for COVID, be wary of the fifth-floor clinic.
I got medical attention here when I had only been a few days in Canada and everyone was nice and helpful. They are always busy and it has not reduced the attention I get. I always feel welcome. I get a referral when I ask and if I need an appointment, they'll accommodate me at the earliest possible. I get a call back if an appointment needs to be rescheduled for any reason usually because a doctor could not show at short notice. I love you and thank you so much
The receptionist is rude and unhelpful that’s if she even bothers to answer the phone at all. The man who answers the phone on the weekends is much more polite although they make it very hard to get an appointment here. Overall, it is a very inefficient walk in clinic and typical of Quebec. This province has awful medical care by far the worst in Canada and I look forward to leaving.
Basically I went there this morning because according to their website, it’s a “walkin clinic”. As I got there with 0 clients there and I asked the receptionist if I can see someone for my skin irritations. She then told me that theres no doctors downstairs and only do on-call consultations. She proceeds to tell me that I can talk to someone about it on the phone number she gave me. I then got home and called the clinic. I tried to explain to her that I needed to talk to a doctor and she told me that I needed to get online to book an appointment. She was really rude and seem in such a rush to hang up like there was people in the center. Talk to your people to be nicer to others and give them good info about what to do to get consulted
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