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Reviews, get directions and information for Kent Building Supplies

Kent Building Supplies
"For over 40 years Kent has provided the service, knowledge, and products our customers need to accomplish their building and renovation goals. We currently operate 49 retail locations and we employ over 3,400 associates in communities across New Brunswick, Nova Scotia, Newfoundland and Labrador, and Prince Edward Island. Our team mission is to be the best source of home improvement products through:Friendly, Knowledgeable PeopleSuperior ServiceQuality ProductsGreat PricesGuaranteed SatisfactionIf you need advice, our department experts can help you find the right products to suit your needs. If you need an item that is not in-store, our friendly associates will special order it for you.Installation and delivery services available."
Address: 16 Paint St, Port Hawkesbury, NS B9A 3J6, Canada
Phone: (902) 625-5555
State: Nova Scotia
County: Inverness County
City: Port Hawkesbury
Zip Code: B9A 3J6


Opening Hours

Monday: 8:00 AM – 5:30 PM
Tuesday: 8:00 AM – 5:30 PM
Wednesday: 8:00 AM – 5:30 PM
Thursday: 8:00 AM – 5:30 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: Closed


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Reviews
It’s a good place. Friendly staff. Sometimes a little short on stock, but a nice place to support that is local.
Brutal customer service. Some staff training is definitely required here. Seems like a few quality employees have to pick up the slack for the rest.
Friendly and clean environment. Very knowledgeable and helpful staff.
THEY DO NOT ANSWER THE PHONE. It rings and hangs up. The only way to speak to someone is to go there in person and hunt someone down, which is not helpful when you live 45 minutes away. And even then, they have no idea how to help you. I have to just walk into the back to check available stock and pricing myself.
I have gone to this store for years, and have always found the staff esp. Barry, Paul to be willing to bend over backwards to help. The name transition has not dropped the in-person service level a bit. They give great advice, and have become good friends. I cannot speak to calling in, nor ordering issues. I am sure that a call to corporate to give a calm complaint could be helpful to them and to you.
I would like to give a higher rating because every time I go into the store the staff are always really friendly and helpful; especially the front end cashiers, they're always very nice. My biggest problem is that you can NEVER get through to the department you need when you call in to ask a question; it's extremely frustrating since I live a good distance from the store and can't just run in to ask about a price or some information on a product.
The local staff is awesome its the accounting and head office people that are the issue. Had a business account for 25 years and when Kent took over had a very bad experience with the accounting people over a bill where I did nothing wrong. Closed account over a year ago and won't deal with Kent anymore as a result and I was a steady good customer for all those years.
If you need anything for the house from lights to a simple bolt this is the place to go. Staff is very friendly and extremely helpful. Highly recommend checking them out for all your needs with the house.
Well they really don’t listen to well, especially the cabinet woman I think her name is Linda she was quite rude! She got my order all wrong they refused to fix it! I told her and the contractors that I wanted a dishwasher opening in the cabinets that’s all! She still refuse To do it! Looking to milk lot of money I think she knew we got a grant to fix our home and thought we didn’t deserve it! Because she asked us how does it work? why should she care it was paid off!! She treated us like crap!! We are still paying for it!! Not kewl made us wait long time for the cabinets, oh and forgot a whole section! hard to live with no kitchen when I have a special needs kid who needs attention and kitchen all the time!!
New Card for finance plans is torture.... Your statements are never right. You can never talk to a person... all automated machines that never connect you to a person. Completely disappointed and unsatisfied. The only reason I chose one star is because it wouldn't let me post without selecting one, otherwise I would have chose none.
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