CentraCare Health - Monticello

If I could rate this hospital 0 stars, I would. The doctors and nurses that work here do not care about their patients. I've been here numerous times and the only reason I continue to go is because this is the closest hospital to me. I've had doctors forget who I was, tell me I was faking my pain and seeking medication after having a piece of my lung removed. I've came to this hospital with two collapsed lungs (on separate occasions) and it's been a literal nightmare both times. The ER doctors don't know how to properly put in a pigtail catheter so both times I was in excruciating pain while the doctor figured out how to shove a tube through my rib cage inside of me. After getting into a car accident I came here with my cousin and they gave him ibuprofen when he was crying in pain. They sent him home with nothing for pain and told him to use ice. Why bill your insurance to be told to ice your injury? Every time I have come here whether it be emergent or not, I'm treated like I'm stupid, or like I'm a liar, or I'm told that I'm not actually in pain. It's the most pathetic hospital I've ever been to and I think I would rather die from internal bleeding from a ruptured ovarian cyst that see one of the joke doctors here.
8 years ago (24-08-2017)

STAY AWAY! After going and sharing my horror story with others, I heard many other horror stories which even included death of a family member due to incompetent staff. ER doctor had multiple failed attempts to remove ONE staple from my 2 year old that was being held down by 4 adults. After failing multiple times, (including two ADDITIONAL unnecessary incisions in her head I told him would be useless, and made the cut even worse)I told him it needed to be cut in half, and the two halves removed individually. At first he said it wouldn't work, then I showed him how, and he agreed. He pulled out a RUSTY pair of wire cutters from a file cabinet. I said, are those at least sterilized? He responded, "well I guess we could run it under some hot water." I said, no, it needs to be burned with a lighter or at minimum alcohol wipes. He replies "good thinking." He attempts again with my child screaming as he's wrenching away. He says he can't do it and it isn't working. I take it out of his hands snip it MYSELF and the staple is out in less than 10 seconds from me taking over. (As others have stated, the supervisors, managers, and directors could care less and won't return calls or be of any help. This place needs to be replaced) As many of my friends, family and myself have experienced... STAY AWAY... Buffalo or Maple Grove from here on out.
8 years ago (01-06-2017)

Absolutely ridiculous place!!! They treat patients like garbage and they are super slow! Every time I come here it just gets worse!
8 years ago (08-10-2017)

The head of surgery happened to be on site in ER that night. Took my teen daughter in for a very bad eat ache, infected. Felt like family and the doctor followed up the next day....didnt expect that. GREAT service!!
8 years ago (07-04-2017)

Emergency appendectomy preformed by Dr. Bowen. Staff was caring, professional and very prompt to address the urgency of surgery needed. 5 days after my surgery and I am feeling great! Monticello hospital has come a long way to provide outstanding medical care to our community! The staff made me feel very comfortable knowing this was my first surgery. Feel very fortunate to have a medical facility that could address my needs. True that we are not a trauma hospital but it is nice to know that the physicians and nurses are knowledgeable and can direct you transport patients to a facility that is capable of caring for you. Great place for general surgery! Thank you to the great staff at Centra care for taking great care of me!
9 years ago (02-05-2016)