Carter's

I would echo ‘A’ s review I visited this store on Dec 29 & Dec 31 Both times I was not greeted or spoken to until I approached the cash. On the 29 I was the only person in the store and had to move racks out of the way to maneuver my stroller. This is a children’s store you would think they would lay the store out to help parents shop with their kids. The staff spoke amongst themselves about non work related topics. Then went into the back. When I cashed out the associate never looked up at me and only spoke to me to tell me the total of my order. When I went in on the 31 there were 4 other customers in store and no one was spoken to. One of the same associates was there (brunette & glasses) and again I was ignored. When I cashed out the other associate was more chatty and explained the sale discounts. I asked her name, Sophia. Sophia was the only positive aspect of my shopping experience. For a relatively new store to Bowmanville and one that caters to kids their customer service is severely lacking. Extra training is clearly needed. I won’t go back.
7 years ago (02-01-2018)

The employees here are not helpful...they always seem to be chatting with each other and have no time for the customers. I shouldn't have to feel like I'm a bother when I'm spending money in a store. I shop carters for my two youngest and my three grand kids regularly and this new Bowmanville store is by far the worst for customer service. The door to their backroom was open and I could see managers standing there gabbing while the poor associate is trying to juggle cash and greet the customers. There is always shipment racks on the floor full of product and today I had to physically move a rack to enter the store. How is this acceptable. So today I asked for the store managers name (Kelly)and to talk to her ...but she was in the back. Wow... She was the one gabbing in the back.... Hope head office reads this and instills some customer service into this store.... Until then ...I will take the longer drive to Oshawa and spend my money there.
8 years ago (17-11-2017)

Great
8 years ago (30-05-2017)