Cardio-Go

Quite a place! First of all - location location location! Downtown core, very convenient for people working in the nearest offices. Then - quite stylish design inside! They have everything one might need for a good workout. Some cardio machines, free weights, various machines for different muscle groups all working!. They also have a room for classes. What they don't have is a proper stratching area. They have some empty corners where people can grab a mat and stretch, but no designated area. How busy it is.. Went there Saturday early morning, 9 am when they just opened. Was quite ok, but by 10 am it got busy. Like really busy. And this is a small gym, so you don't need great number of people to make it busy. Mostly people are working out with personal trainers, but there are also people working out on their own. Changing rooms are quite clean, there is enough of lockers, 4 separate rooms with shower/toiler. Towels available only for members. Oh! And they always have some kind of promotions to join! Overall - very reasonable, clean, sufficient gym to get proper workout!

So I'll preface this by saying I am not a member at the gym. But did have an experience with the owner yesterday that was frankly, disgusting. My girlfriend went in to cancel her membership, her and I had just moved in together and we have a full gym in our building. We went in because she was told on the phone that she has to cancel in person, that's all that was said. Nothing more. We stop in on our downtown walk to cancel and start chatting with a young lady who says that the manager just has to sign off on it. The manager come to find out he's the owner kept us waiting for at least 15-20 minutes while he was "busy" on the phone. One I said "we'll be back after" his conversation ended and he came over. He explained that she was subject to a 30 day notice on her cancellation. When she said "I spoke to someone on the phone today about cancelling and they didn't say anything about that." His response? "Well, you spoke to me, and I didn't NOT say anything about it either" ... we both said that this was a pretty convenient answer... he then wanted to show us our contract to "educate us" and was incredibly rude. It ended up with him and I mouthing off to eachother after the contract was cancelled. He told me that we shouldn't be so rude and that we should learn to treat people nicer. My advice to folks is stay as far away as possible. This is a "small business" in sheep's clothing that uses the same bullying and contract tactics that goodlife and every other place uses to bully you into staying. Telling my girlfriend that she can still "walk from the water to the gym" isn't customer service and very transparently shows your lack of clarity on how customer retention works. The irony is that I was actually asking the lady previously about the physiotherapist they had on site for my own interests. Steve scared two folks away with one experience. Ultimately, Steve - you looked like a toddler throwing a hissy fit because we cancelled her contract, you made her feel uncomfortable and were beyond rude. If your members are leaving, maybe take a look at your "excellent" people skills. Cheers.

I have tried their Aerial yoga class and loved it specially the class by Ojy instructor.

DO NOT GO TO THIS GYM. VERY POOR MANAGEMENT. I came to this gym because I got a 5 day pass Groupon, after trying my first class, the sales manager Jacqueline, was very persistent that I change my 5 day pass into doing one month for free. I was hesitant on changing it because I was going to be away for December so she said that I could do it in January. She did mention that there was a 30 day notice cancellation, so I told her I wanted to give notice now since I assume that they would be closed on January 1 as I didn't want to be charged for February. She told me that it's okay and that I can just give notice when I return in January. Now that I have returned in January, she told me that in order to get the one month free, I have to get billed before I can even cancel. This was not mentioned what so ever and when I explained to Jacqueline what happened, she was very unprofessional and dismissive. They will lure you into a promotion that you assume is free but that "promotion" costed $25 from the Groupon and now another $90. In terms of communication as well, email is very slow or unresponsive. Email replies take more than 2 business days, or your emails do not get a reply. I tried emailing the owner and received no reply. Calling also is difficult, as managers are said to be unavailable. I joined this gym for their aerial yoga classes which are good, but I would never recommend going to this gym because of their management.

Cardio-Go is one of those typical places where when they are taking your money admins are nice, they even lie to you and once you go cancel they are super rude I wish we were allowed zero star in google review My main motive to join a gym/fitness center was to join group class. When I went in to inquire about membership the manager Cathy Tassone at front desk lied to me about a $20 promotion going right now and she said only last two left It was more like inducing a forced way to sign up for membership right there. I asked her about the class schedule for which she said everything is online and I can go an check, so I thought to register when i checked online first of all $20 promo was unlimited , it was nothing like two left , second I couldn't find any classes before 9 am or between 5 pm to 6 pm which is included in the membership, that the typical time I am free or any office goer is free to do workout. Second lie was telling that I should register now as I have option to cancel any time within 10 days but what was hidden and which she didn't mention at all was that they won't return my initial registration fee When I went in second day she was on a call I was waiting for her to get off the phone, but she hanged in between and asked do I have an appointment, I was taken a back for a bit because when I went in first time she never asked me if I have appointment was it like if they see a new face they don't need appointment because they have to take your money , but every time after that you need one , she asked me what is it about , I told her that I am here to cancel my membership as I couldn't find any classes which fits my schedule. From that point started her rude attitude , she said I have never seen someone coming and cancelling so soon not customer's problem if she has not seen something before, she said they have so many classes and so many locations not customer's problem how many they have , if they have none which fits that particular customer schedule it is of no use for that customer. When I went in I took a written letter as per my understanding it says at back of Cardio-Go contract that you have to give a written notice, she was like what is this paper I don't need it , I said it says at back of the contract you gave me, she said I have not created the contract paper and don't know what is written on it I believe she is manager of the place , even if she didn't create she is suppose to know what is written on it or she is just handing them out without reading. She also keep saying you wasted my time , as if customer has ample time only her time is wasted In reality customer's money and time are gone, Gym gets it keep money. If her time is getting wasted that much may be Cardio-Go should consider automating her job. I am not sure if all their admin/manager are as rude as Cathy Tassone, if yes I am sure no one wants to indulge on a day to day basis with her. You go to a gym to feel motivated and positive , but her attitude was so negative which in turn impacts you.

First of all let me start by that, that I love the 30 minutes classes as it gives you the chance to exercise during lunch time. Perfect for busy professional mom : and it has a shower to get quick rinse after. The change room could be a little bigger but oh well. The location is very good, located right on the St. Andrew's Subway line. Yes its small, But that is what I love about it. The class size is maximum 8 people, sometimes you have class just with one other person. The teachers are great and would correct you iof you doing something incorrectly. Ronny is awesome, and would even approach you when you not in his class but doing something independently and will tell you how to do it right. They also would send you a diet plan that you may follow if you wish. So if you into small classes, quick exercise during lunch or before or after work, its the place for you. Other than that, they have free wights, treadmills, steps, bikes, mats, and one weird intimidating machine.

I was a member at the Simcoe Place location. The gym is unbelievably tiny and cramped with a real lack of strength training equipment despite costing $65 a month. I signed up on the 10th of a month and the wellness trainer who signed me up, Jamie McIntosh, told me I could cancel my membership by just telling them 30 days beforehand. I tried to cancel on the 6th of the next month and Jamie rudely told me that I couldn’t do so. I tried to explain to him that he communicated something different to me verbally and he just kept saying things like “I never said that!”, “That’s not how it works!” and even said “We have this problem all the time which is why I tell customers up front!” … Well if they have this problem all the time I think it’s indicative of the fact that they are NOT clear about how the membership works. Anyways, Jamie continued to yell and berate me in front of the entire gym and refused to offer any solution for the issue he caused by flat-out lying to me to get me to sign up. I was embarrassed and have not received any apology since then for his rude and disrespectful behaviour. I consider the gym to be subpar and the business practices to be completely unprofessional and shoddy. I absolutely DO NOT recommend this gym to anyone.