Canadian Tire

Bought trailer tires on rim online and had them delivered. They did not fit so checked the return policy online which is very clear you can return CT products to any store. Since the closest store was maniwaki, I went there. What a mistake. Right off the bat it was obvious I was an inconvinience to the 2 ladies working the desk. They were just insanely rude and refused to take the return. I explained the policy but they still refused. Contacted CT which confirmed they should accept the return and would contact the owner to call me. He did while i was driving so he left a very useless brief message just saying hes the owner and he called me. no call back number, nothing.

Who doesn't love Canadian Tire? Always something for the kitchen or home I need that I can't get elsewhere in my little town. I dislike being charged delivery for non tax purchases but if they keep the price fair it's ok if I buy a few items that makes it worth while. Sure in Quebec there's always been a ignorance on the part of Quebecers to speak any other language so I've learned French over the years. Immigrants often speak up to 5 languages so I think that's intelligent on their part. It is what it is. I always get great service in the automotive and other sections. Returning purchases can be slow and it's ridiculous I'd have to use the exact same bank card to do so..as they can be lost and replaced Managment is always kind and helpful.

I went to this location today and the manager Eric went above and beyond. I asked about something outside and he immediately opened the door for me as the outside section was closed. Then I asked about a paddle boat they had I asked about delivery and Eric delivered it in his own personal vehicle a hr later.

Update:nWish I could give 0 stars.nnAgain another horrible experience at the Maniwaki Canadian Tire. I can hardly beleive this place isnt under new management yet. They give the brand a bad name. Do not even bother shopping here.nnNever have I ever seen such aweful customer service. Attitudes and powertrips that are consisently a waste time.nWhat ever happened to.. the customer is always right?! Here it seems to be more like.. the customer is always wrong!

Above and beyond customer service. I had a flat tire and this store has the only remaining tire left of the same kind in all of Quebec.nnEven during a holiday when the garage is closed - they were able to find an employee to help save my day.nnIf not for them, I would have been stuck buying 4 new tires.nnStore manager was extremely helpful, and very professional.nn10/10 Would go again.