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Canadian Tire

  1. Division No. 15
  2. Canmore Hardware Store

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Canadian Tire
Address: 1110 Gateway Ave, Canmore, AB T1W 0J1, Canada
Phone: (403) 678-3295
State: Alberta
County: Division No. 15
Zip Code: T1W 0J1


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Reviews
I had the best experience here on a Sunday morning at the garage. I needed my tires looked at. The guy at the front counter was pleasant to work with and was friendly and informative. I highly recommend thank you guy at the counter also now I know what tires to get next!
I am reaching out to express my concern regarding an unpleasant experience I had at your Canmore, Canada, store on November 1st, around 6-7 p.m. I visited to purchase a product that was unavailable, and as I was leaving without any items, the store’s security sensor went off. A staff member followed me outside and requested to inspect my bags, which were empty as I was planning to go to the grocery store afterward.nnDespite showing that I had no items, I was asked to re-enter the store, where another staff member checked my bags a second time, followed by a third inspection. They informed me that a supervisor would come to resolve the issue. However, when the supervisor arrived, I received no apology or solution. Instead, I was told that the sensor issue was “my problem” and was even suggested to change my clothing in case it caused the alarm—a suggestion I found dismissive and unfair.nnTo illustrate a potential problem with the sensor, I pointed out that the alarm went off again with a delay of about five seconds when another customer exited, suggesting a possible sensor malfunction. While I understand the need for security protocols, being inspected multiple times and receiving no apology was frustrating, especially as a paying customer who values respectful treatment.nnI would like to respectfully urge Canadian Tire to review and possibly upgrade the sensor system in your stores to prevent such situations. Additionally, I believe staff training on customer interaction in these scenarios could enhance the overall shopping experience.nnThank you for your attention to this matter. I look forward to any steps you may take to prevent similar incidents for other customers.
I am writing to share my disappointment and upset regarding a recent visit to your store. Unfortunately, the experience was very unprofessional so much so I do not plan to return. It is too bad we usually stop here for last minute camping needs. We will be taking our long time patronage somewhere else.nnFirstly, I have visited several Canadian Tire locations that allow dogs, so my family and I assumed this was the policy here as well. However, none of the staff informed us otherwise upon entry. Additionally, my friend, who speaks limited English, was harassed about her purse and denied entry without a clear explanation. Then further harassed at the bathroom with her purse and asked to open the bag up. A complete over-reach and honestly made her embarrassed due to the purses contents.nnWhen I tried to proceed with my shopping—simply to purchase socks from Mark's—the manager approached us in a manner that felt unnecessarily rude and unprofessional. We were ultimately escorted out of the store doing nothing just existing, we didnt argue we complied, which left us feeling unappreciated and unwelcome. We felt we were targeted, there was 0 signs no dogs. We felt they used our dog to escort us out for NO reason.nnThis is not how customers should be treated, we felt completely off gaurd and insulted. I urge your team to review how such situations are handled to ensure respectful and consistent communication with all patrons. Most importantly less aggressive approach, with compassion would of gone a long way. If this was my staff they would of be reprimanded.nnThis was probably the WORST customer service I have ever experienced.
This place has gone under since it’s been taken over. They now have a new policy not allowing bags or purses to be used in the shop. Asking you to leave it with some random person with no liability with all your valuables.nnThese people should be ashamed assuming local people who come to spend their hard earned money are thieves and being treated as such before even entering the store.nnThis is not Canadian Tire policy but rather a local store specific one.nnHoping enough people kick up a fuss and fight back on this ridiculous policy.nnNot sure who you think you are treating local people like this.nnScrew your fraud prevention excuse!!!!nnMost of the staff are extremely rude and overly aggressive also as can be seen from previous reviews!
I really dislike this location and from other reviews it looks like I’m not alone. I bought a mattress protector and got home and realized it was the wrong one, went back 15 minutes later and they wouldn’t let me return or even exchange it. The woman behind the returns counter was so rude. She said something along the lines of no one wants your open stuff - it had barely been open and I repacked it. When I asked if I could just pay for the new one then she just pointed to the checkout line. In hindsight this location has other policies I haven’t seen at other Canadian tires. They have an elaborate bag checking system which seems like overkill and they’re the only location I’ve seen that doesn’t allow dogs. In future we’ll make sure we go to Canadian tire in Calgary before coming up to Canmore. I have definitely returned unused but open things at other Canadian tires.
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