Caisse Desjardins de Rimouski

Fast and nice.

I'm giving 1 star simply because I can't give less.nI have an approved and notarized incapacity mandate. I've been trying to transfer my mother's account for 8 months. Account in Laval to transfer to Rimouski with celi. They told me that I have to go to Laval, so travel 600 km!!!nDesjardins, you are imbeciles, incompetent or simply ignorant of the laws and court judgments!!!nnI will probably transfer everything to the national bank!!!nnPissing off the people seems to be your cursed sacrament trademark.nnAnd don't tell me my language is foul, there are people who are much more competent who get kicked out.

I went to the Rimouski cash register for the first time today for counter service. There was no one there, so I figured it should be fine. I walk over to the panel to select an option with a nice little paper and I take the one that seems most appropriate. There was no one else there at the time. Meanwhile, there are 2 clerks chatting without caring that I'm there waiting they saw me, don't worry, and never spoke to me or asked if everything was okay. So I walk towards them, I put out my best smile and they look at me as if judging me. I kindly ask if there is availability for this choice and who to contact if necessary. He stupidly tells me to go to reception and continues to chat with his colleague. I thank him without really meaning it. So I get to reception and talk to the person in front, who still looks at me like I'm lower class. Coudon! So much so that I asked myself the following questions: Is there something on my face? Is my coat dirty? Do I look poor and they don't like it? Do they need a granola bar to put a smile back on their face? Well, in short... I do what I have to do with the clerk and I leave with a bitter taste and a very disappointing customer experience and very far from my values. I don't even feel like going back! A quick reminder to your employees who were on duty around 11:30 a.m.-noon: everyone has the right to be served with respect, interpersonal skills and consideration the basis of customer service, especially if the person is nice, regardless of their appearance it is not in your job description to judge the world. Sometimes, the non-verbal says a lot and you can keep your haughty airs to yourself. I understand what several people have told me recently and it corroborates perfectly. I hope the advisors are nicer because it must be annoying to deal with you for a more complex request than mine! Alphonse Desjardins must be turning in his grave and not just because of this. The only mistake on my part was not to ask reception for advice when leaving, instead of heading straight away to the electronic panel. P.S.: I hope the trunk keys go to the place I asked for!

Only 2 cashiers on the first of the month!! It’s long! Not to mention the 2 hours of waiting on the phone, to be told to go directly to my checkout. Is this a strategy to direct customers to the counters? Personally, it just makes me want to change financial institutions.

We went there on a Monday afternoon around 3pm on July 18th.nThis was the first time as we are from out of the area.nIt's a nice checkout and we had excellent service. There was one person before us so there was no waiting.nThe opening hours are long compared to other Caisses.nIt is certain that when it is time for government filings it is always longer.