Buffalo Wild Wings

Called ahead our order to pick up & go. After we left I realized my order was incorrect- I don't do spicy, and it was spicy- I called to see if I could get a new one. The lady on the phone, Emily?, told me she would get a new order going and let her manager know. I was thinking I was going to have to argue to either get new food or a refund. But nope, the manager went ABOVE & BEYOND and totally made my whole day! She not only met me at the door with a new, hot & correct order, she also gave me $10 gift certificate for their mistakes! Now that is AMAZING customer service! She did not have to do that! I am SO very thankful for the manager to go above and beyond to fix a mistake that all restaurants are bound to make every once in awhile! Thank You to the manger & Emily(?) for being quick, helpful & so generous! :)
8 years ago (22-11-2017)

Service was good. Some of the food was okay. The boneless wings were the worst I have ever had. Almost pasty texture. Two out of 4 sandwiches were so so. And food was barely warm. We will not go there again.
8 years ago (24-12-2017)

Salad was good. Waitress was awesome. Wings were hot. Beer was cold. What else do you need?!
8 years ago (19-01-2018)

Food was not good. Service was shotty at best. BWW has definitely gone down when it comes to quality. It used to be one of our favorites.
8 years ago (21-01-2018)

Great food, menu choices rainge from salad to chicken sandwiches. Would recommend if going to brainerd Baxter area
8 years ago (16-01-2018)