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Budget Car Rental Crystal Lake operates one of the world's best-known car rental brands. Budget is an industry leader in providing vehicle rental services to value-conscious travelers.
Address: 5186 Northwest Hwy, Crystal Lake, IL 60014, USA
The 15 passenger van was SO EASY to drive. Pick up and drop off was very easy. The whole experience was positive. My three complaints are: you could not pay with cash at the drop off, the clerk there did not have a cash drawer! In order to use Sirius FM radio, there was a $40 charge that was disappointing. Finally, the seats do not fold down, the head rests do not remove, so it was difficult to pack a bunch of stuff in between the seats, so using smaller boxes was needed. All the important stuff was very well done.
7 years ago (19-12-2017)
I've been a customer for years. Always an excellent experience. No surprises or hidden fees. I'm a happy customer and will return there the next time I need a rental car.
7 years ago (19-08-2017)
Super friendly family feeling crew. It's rare to find a smiling face at a rental car agency these days so I appreciated their kindness and a nice supply of cars.
7 years ago (24-07-2017)
I originally was so grateful they rented a car to me without a credit card.
They have many hidden charges. It was almost 400$ for a week and 3 days. .135 dollars in whatever excess charges I want aware of. .
I was told if I used the ipass I would just be billed for the toll price..little did I know it would be $21 and some change for 2 tolls! !! What the hell!!! They also charged me an extended fee bc I kept it longer then I originally thought I would need it..even tho I wasn't told that would happen. "Just call if you need it longer" nowhere did he say but it will cost you an extra charge.
I just feel had..I will be sticking with enterprise where there is a set rate..no hidden fees or outrageous ones at that!
8 years ago (15-03-2017)
I have been a customer at the location for years. I have always received great customer service and Jay and Linda are wonderful people to deal with. They have always been very helpful and friendly. It has been a pleasure using this location, as compared to some other locations I have used. As long as I need this type of service, I will always use this location. I have referred several of my friends and associates to this location and they were very happy with the service as well.
