Broadway Shoe Salon

This is where you buy quality, comfortable brand name footwear. Ie Birkenstock. Pricey but they have really good sales. Where I buy walking sandals and winter booties. Service is hit/miss. The sales ppl can be very snooty or extremely helpful.

i went there one day to ask if they had a foot measure. Cause i couldnt figure out what size my shoes that im wearing were. The person said we dont have one anymore. Go to comfy feet across from dairy queen. I said nice . walk up there in this weather. They said take bus. No wonder i never go there for shoes. Neither do my friends and colleagues.

I'm heading out on vacation tomorrow and planned my whole day around getting to this store by 5:30 so I could buy shoes for my trip...but when I got there, there was a sign on the door that said they decided to close at 5:30. I'm pretty annoyed.

Absolutely abysmal service. I bought $160 birkenstocks 6 months ago. One shoe sole has worn to the leather, while the other has normal wear. This is obviously a manufacturing flaw. The staff couldn't care less. They were rude, and acused me of wearing the shoes in the sea. I was told that I would need to contact a shoe repair service to get them repaired. This is the kind of service that pushes customers to the large retailers and to online shopping. In response to your response. The shoes are not worn out. One shoe is worn out. This is a defect. I did not try to intimidate her or talk over her. I most certainly did not yell. She was rude and unhelpful. Her response to my query as to your store's lack of customer service was a shrug! You may want to review your screening when hiring people. It also appears in other responses on here that your response to a complaint is to blame the customer. I suspect I would get better service elsewhere, since you have set the bar so incredibly low.

I will be bringing this up to the higher ups i know around the area. I find that i always had a good time shopping here when i was a kid, but today i was discriminated against and treated like I was gonna run out with the shoes. Guy stood at the door and closed the red rope like I was gonna run. Ended up paying 200$ of shoes today that were supposed to be on clearance and they have something wrong with the inside, non refundable ofcorse... lived here near kits almost all my life and I've never been treated like this. Ended up being to scared to tell them I didn't wanna buy the shoes. There probably getting donated. I know that parts on me but I should have never been made to feel that way... Probably saw that I was a less then wealthy, dark skinned 20 year old and assumed I was a thief.

This store offers a small but very good selection of quality shoes. We like coming here, and they have sales every once in a while too.

Salesperson asked me if I was “just browsing” I guess thinking a browsing customer wasn’t interested in buying. But I was. Unfortunately the selection was very thin and the lady didn’t seem all that knowledgeable about the shoes I was looking at Tevas and sneakers. Certainly undersold me on their offerings. So I left. Given some of the rave reviews I was underwhelmed but I wasn’t looking for Birkenstock’s so maybe that’s the problem. Lots of Birks

Great selection and sale at the end of the season. My husband and I went to two different stores only to find that they only had 2 styles left and only certain sizes. Amazed that this store had a WALL of Birkenstock that they carry all the time, and additional styles on sale. We each bought a pair, and the gentleman who helped us was extremely helpful! We'll be back for more later.

Knowledgeable staff, can answer any question on care and upkeep of their shoes. Genuinely seem interested in helping to the right fit and style. Best place to buy Birkenstocks in terms of styles and selection in Vancouver.

Very bad service. Would not take back very recently purchased boots which were not fully waterproof. Salesperson told me I could bring them to Salvation Army !! I needed to say " F____ off ! " but held back. And that pair was all I could afford anyway. Worked hard to find a good fit. VERŔRRRY upset !