British Empire Fuels Inc.

British Empire Fuels is wonderful! They were quick to help out when my CO2 detector went off at home and made sure everything was in good, working order before they left the house. Thank you, team!
8 years ago (08-05-2017)

Excellent job! Ron Williams and Erik had a huge undertaking at our place when they removed 2 electric furnaces and replaced them with a heat pump and gas furnace backup as well as moving a large portion of the basement ducting closer to the walls and making them wider but shorter to increase the headroom. We are very happy with the results and I love my new Lennox thermostat that I can change the temperature remotely. Ron's staff even filled out the warranty paperwork for us that was required to get our rebate and followed the process to ensure we received. They went above and beyond and we very much appreciate it. Ron was always quick to respond to inquiries even after our final payment which, honestly, is rare these days. I highly recommend this company!!! Ron was also very helpful in putting us in touch with someone who did interior concrete work and another who did spray insulation and especially Northern Homestead Kitchens (we'd been searching for a year for a quality kitchen installer). Thank you Ron!!
9 years ago (13-09-2016)

Thanks so much to the lovely lady I just spoke with regarding having no heat. She advised me to check the thermostat to see if the batteries needed replacing. Thankful to say it is working fine now and heat is returning to the house. So instead of having the cost of a service call my issue was resolved. Thank you for your honesty and integrity. If I ever need service in the future I will feel very comfortable calling your company. Regards.
9 years ago (18-02-2016)

Last week our tank less hot water heater started making loud noises and vibrations when the hot water taps were turned on. I called Climate Controllers and made an appointment for two days later. When the technician showed up, he removed the fan and discovered a dead mouse and a hoard of nuts inside the fan/blower cage. Easy fix he said, he went outside and dumped the dead mouse out, blew out the nuts and re-installed the fan into the unit. All in all, about 45 minutes start to finish. My problem started with the bill, $146.90, $85 for the service call plus $45 “adjust blower wheel” plus taxes of $16.90. When I asked “What adjustment?”, the tech said for cleaning out the fan/blower. I paid the tech for the bill, and after he left, I called the Climate Controllers' office to complain about the charges. Two business days later, they had talked to the tech and told me everything was billed correctly. I wasn't happy with that answer, asking what was the original $85 for, if not to cover such a simple fix? Apparently the $85 is just to show up on the call and the tech's “expertise” in diagnosing the problem, anything he did as a result was an extra charge. Again, I didn't like the answer and asked for my issue to go to a manager. When she called me two days later after I called again (over a week from my first call to them), she was in complete agreement of the charges and insisted that the charges would stay as is. Not agreeing with the charge, I informed her that I would take this to the media, my friends and neighbours, and she replied that I was free to do so, but to be warned as businesses are fighting back through the courts against such actions. She implied that she didn't care what I thought of the charges or their service, that is what they charged, and told me to do what ever I had to do. I took all that as a threat and an indifference to my plight, so here I am appealing here to the court of public opinion. My wife and I are semi-retired and an extra $45 (the charge for dumping out a dead mouse) would be a night out at a sit down dinner for us. This charge is egregious. To add insult to injury I would have been able to do this myself, but was led to believe that any work could be covered under warranty, which is why I had them come out in the first place. Obviously a dead mouse inside the fan is not covered, but I didn't know that at the time. My wife and I moved 18 months ago to Lindsay and have been very happy with all our interactions with the local businesses, many going above and beyond a few times. Most recently Pillsworth Service Centre fixing our spare tire (a quick plug) for no charge ($20 + taxes anywhere). Lindsay GMC for finding warranty left on my truck when I thought it had expired and replacing a vibrating drive shaft, no charge to me at all. Many, many other times we left with a smile from our local businesses, commenting how we're not in Toronto anymore! Climate Controllers charged me $45 to dump a dead mouse out! Buyer beware indeed!
11 years ago (07-11-2014)

Great, reliable service!!!
9 years ago (20-03-2016)