Boston Pizza

Took over 20 mins after my meal before I had to go to the counter to get our bill. No one came to check on us and when I asked for the manager he walked away and sent someone else to take care of the problem. Worst service I have ever had, it’s clear that there is no leadership or strong management in this restaurant.

Me and my family went for a dinner, and we are surprised for the warm welcome of the host, assisted us and offered us a drink right. Our server was very attentive and help us anything with our needs, drinks refilled Everytime. The food was delicious and the service was fast. All in all we are very satisfied. Kudos to the team Boston pizza cold lake

Poorly managed restaurant. The front of house staff didn't even say hello and just took us to our table. My daughter's food showed up first after 10 minutes from ordering. My food arrived 15 minutes later. My wife's food didn't arrive at all. The servers were grabbing food from the kitchen, bringing it out to the dining room and asking the guests if it's their order or not. It wasn't until my daughter and I finished our meals and we were getting ready to leave that they noticed my wife was never served. This shows staff that have no direction and no training, and a manager who is asleep at the wheel.

We sat in the restaurant and there was 1 employee who was serving and doing the hostess job so I don't blame her. There was a hair baked in my lasagna which was returned and a second plate was offered but there was questionable pieces on my food after. The manager didn't offer to take the food off after I sent it back and I just said I don't want the meal. He was only helping 2 other families and when approached he was not friendly at all. No offers for a refills on our drinks and no ice cream offered with the kids meals. Our of towners definitely not welcome I suppose.

Shockingly bad service, I was hoping for a drink while I waited for my food, the bar STANK like body odour, so there was no way I was sitting in there to work up an appetite so I went back to the restaurant Side to be ignored by 2 waiters, and when I asked the hostess to send a waiter, we were still ignored! On a game night you’d think they’d want to sell some drinks, but at those prices, I suppose they don’t really need to. The food was okay, but not up to par for the price or the terrible service. No, it wasn’t busy on the restaurant side at all. So no excuse. They served the table behind us, and beside us, just not us! Terrible! We will NEVER be going back. That’s the first and last time I go to boston pizza. I won’t even enter to use the bathroom! Terrible! Inexcusable. How this passes for a decent establishment I will never understand. Pro tip: steam clean that bar! The smell in there is putrid!!