Boston Pizza

We got to this BP at about 5:45 on a Saturday. Ordered food. Came strangely fast. Pasta was DRY like it had been sitting under a heat lamp for half an hour. Fries were soggy. Sent back pasta as almost no sauce and or just old not sure and chicken was not honey garlic as requested. I was starving so I ate the soggy fries and strangely dry beef dip. Pasta was corrected, kind of. Chicken came back sauced but cold on top of the more sauce and cheese they threw on. Really far from great experience. But that kind of sums up PA for you. It’ll do the job, but sub par. Will roll right through town next time.nnServer was sweet though.

Family & I went for appetizers, ordered bandera bread and a few other things off the menu. Hair baked into the bread. Not a big deal. Take it off the check and bring us a new one. No. Check arrives with 25% off the bread only. Ask waitress why. She states the manager said that’s all he could do. I said I don’t think so, I want to speak to the manager. She comes back five minutes later stating that he took it off the bill. He wouldn’t even come to our table. Poor waitress who was doing a wonderful job. The manager requires further training in customer service, maybe the waitress could teach him something. Not impressed. Attached a pic of the bread.nn**UPDATE: it has now been 6 days Sep 8 today since I replied to Boston Pizzas comment and still no response! Whatever happened to good customer service?

It was good overall.nThere was some issues regarding gift card purchase online but it’s not about the restaurant. I feel so bad cause I gave them less tips by accident

Great experience tonight at Boston Pizza. Thank you Payton for your amazing customer service; consistent from the moment we walked-in till we left. Keep it up. Awesome ambience, awesome team, great dining experience over-all.

Great experience with the outstanding staff and management. Came here with my family. We got set up in a booth where someone just finished stringing up little plastic ornaments. We ordered a meat lovers pizza and a plate of nachos. Food was great. During the meal, one of the small plastic ornaments falls on our table. No damage and nothing went wrong. We had 2 servers and a manager apologizes to us. They then offer us each a free dessert. Overall a great meal.