Dr. Thorson and his staff are the most down to earth and caring folks around. It’s so nice to have a doctor that cares for my pet’s well being almost the same as I do. You can tell that the staff really values their jobs and enjoys what they do. It’s nice to take my dogs to a facility that is not out for the money, but for what’s in my dogs best interest. Family oriented is how I would describe it here. You walk in and know that you are family!
8 years ago (02-11-2017)
On the morning that I called the office, they were able to take my cat in within a few hours. I brought him in late (due to a lost carrier and little experience putting him in the carrier), but they took him right away with no hesitation or questions.
I heard from them 2.5 hrs later and the doctor called himself telling me it was my cat's time to go. He let me come in the office and be there when he was put to sleep. It was very quick and kind. The doctor respected everything that had happened, thanked me for being so understanding, gave me a hug, and helped me out the door. They handled everything in a bad situation so well.
My mom has been taking our cats here for over 15 years and has always been happy with how the cats were treated and how everything was handled. I'm so happy to have this resource so nearby.
8 years ago (10-10-2017)
I really can't understand the bad reviews. Dr. Thorson and his staff have always bent over backwards to help both of my dogs. They are kind and always concerned about my dogs, and have always been able to fit them in when they have been ill. The team as a whole is outstanding - I'm so happy that they were referred to me.
8 years ago (27-08-2017)
I luv this place it's a huge blessing for us . Thank you for everything.
8 years ago (02-11-2017)
We have been coming here for a long time and except for dealing with a difficult manager and receptionist, we have been very satisfied. That changed when our 10 month old golden retriever was neutered at this facility. We were not informed when we scheduled the appointment that he would have to stay overnight so I was not happy when I dropped him off to learn I couldn't get him until the next day. I didn't bring his food and he is on a special diet. I asked if I could bring him home the same day and was told I'd have to talk to the vet or manager. The manager called after surgery and said everything went fine. I requested I be able to pick him up and was told 'no' they have rules and keep all dogs overnight. I called several local veterinarians and asked if they require dogs to stay overnight and all said NO they do not keep neuter procedures overnight. I researched online as well and the protocol is for dogs being neutered to go home the same day unless there are complications. We did not want our dog to stay overnight. He has never been caged and we strongly believed he would be better off at home. My daughter is a doctor so I felt comfortable having her monitor him. And there were no complications. Yet Boston Heights REFUSED to let him go home. I asked to speak to Dr. Thorson and he never called me. I spoke repeatedly to the manager, Jeff. He was rude and condescending. We decided to get there before they closed and take our dog home regardless of their "rules". We gave them a signed release assuming all responsibility. They did not feed him at 3:00 pm as they said they would. When they brought him from the kennel he was covered in poop and urine and did not have his collar or leash. They looked for these items and said they'd find them and call me in the morning. They did not call me and when I called them the next day, they insisted they gave them to me. Two staff members looked for our leash and collar when I initially picked up so they know very well they have them yet they told me the next day they gave them to me! I again spoke with the manager requesting they return these items and he hung up on me. When we picked him up they said we could not come back - as if we would! They did not give me any pain meds for him, they did not feed him, they kept my property, he came home filthy, they refused to let him leave and I had to insist repeatedly. What a horrible experience. The staff was unfriendly, unprofessional, uncooperative, and not willing to listen to me.
