Bondars

We arrived tonight at 4:50pm thinking they were open until 6pm. The woman immediately approached us and told us they closed at 5pm and she needed to be out at 5 sharp. She followed us around the store rushing us and showed us out at 4:58pm. There were FIVE people working so that seemed rude, I'm sure one of them could have waiting 10 more minutes as to not rush the customer. We went across the road to Revolve Furnishings where Larissa was amazing and we dropped $8,000 in under half an hour.

Love their showroom such beautiful furnitures inside, classy designs, some timeless. This is on the high end of furnishings but you'll get the quality and design! Francine was really helpful guiding us throughout of our visit and she gave such nice suggestions. Thank you for the welcoming experience and tour of the huge showroom!

My family has always shopped from bondars and I always use to shun them for the high prices. However after moving to Calgary and checking out their furniture, I don’t think there is a better store. The service was great, Stuart stayed an extra hour after close and helped us with our purchase never pretending to be rushed or impatient Dean was great as well from our intial, conversations with him. Thanks for checking in during the delivery process and after as well.

Jordan helped us choose the perfect furniture for our brand new home in Kelowna, and we couldn't be happier with our experience at Bondars. Some of our favourite items include the Robin & Bruce sectional, ALF bed, and Trica coffee table. We really appreciated the in-store experience, and the help we received to find the right furniture for our needs. The kid-proof material is amazing as you will discover on your first whoopsie and 8 months in, we still love everything we purchased. The delivery service to Kelowna was fast, friendly, and they even set everything up for us. Thanks again, we'll definitely be back!

The furniture seems to be higher quality than average. For the price the sales and customer service lack response. Overall I'm happy with the product, but business practices need improvment.

We had a great experience at Bonders. We ordered our stressless furniture to Francine in December 2021 and after checking all options very carefully she spent hours with us to make sure we’re choosing the right option. Before setting the contract she let us know about the delivery expectation time of our future and she updated us couple of times during these 6 months. Finally we received them earlier than the expected delivery a bit. The remaining balance payment was very smooth as the staff were understanding and helped me after the work hours. The delivery was even better with very polite and friendly guys. They brought very professionally and on time with a notice call beforehand. I am really excited to use my furniture and it is how I wanted to be. When we order a great furniture from overseas we need to be patient and have other furniture that works at home and wait. I recommend this store to anyone who are looking for a professional service.

Have lots of furniture from them always excellent quality just know when ordering things not in stock it can be a wait as they come from Italy but you can’t beat the material and design once they arrive.

Horrible management and business practice! We ordered a bedroom set, a couch, and counter stools. Two of the three items did not arrive on time, the stools had not expected time frame other than sometime in early 2023, so we cancelled this ordered. The bedroom set arrived much later than what we were told on ordering and then the bed was delivered in fabric instead of leather and the entire set was much darker than that on display in the showroom. When asked if we could take the showroom pieces instead of what was delivered, the manager would not agree to this and in fact would not agree to any resolution. We finally advised that we wanted the bedroom set returned. We were told we would have to pay a re-stocking fee. Not happy with this given our experience, we advised that we were not going to pay a re-stocking fee and would be doing a charge-back, only then did the manager agree to waive the fee. Very disappointed that this company has no customer focus when it comes to resolving issues. When the delivery people came to pick up the bedroom set, they left without helping to put the mattress back down from off the wall despite being asked. Very upset with our experience. The only two people who were great to deal with was Rachel delivery booking and Francine sales associate as they were both very professional. The manager on the other hand is another story, she wouldn’t even call us once on our issue! Very disrespectful!

Incredible selection of elegant furnishings for the home. Love the staff here. Definitely recommend Bondar's Fine Furniture Store.

We are so disappointed in the service from Bondars. Prior to placing our order for our new couch and ottoman in April there was almost daily contact. I actually had 17 incoming emails from Sharon. However, once the order was placed we didn’t hear anything. I had to send an email asking for any update on delivery. When I did get a reply to my email we were told it was delayed which we expected due to the current situation, but for no one to reach out? We did get our couch in October. When we received our couch and ottoman we noticed markings on the ottoman. We called and were put through to customer service. Worth saying we have not heard a peep from our sales person since she put us through to customer service in October. The ottoman alone cost $1200 dollars. We were offered a $130 dollar discount or they would order a new one basically 10% on the damaged ottoman. We gratefully declined this generous offer sorry for the sarcasm and said yes please order a new one. Our concern with a new one is we really don't know if we will want it, as the colour might not match our couch. Having said that, we haven't heard anything from them since December 10th ... at that time they said they would order a new one and let us know a shipping date. It's been almost 3 months now and no communication. No surprise there! This was a big purchase for us and we thought we'd splurge and go to what we thought was a reputable place to get a new couch and good service. Sadly it feels like once the sale was made and they had our money the customer service dropped off to ZERO.