Blueridge Cove Animal Hospital

Used to be my vet for the first 5 years of my dog’s life. Then something changed. Maybe corporate policy and practice, maybe incentives for the vets. I don’t know what it was but it sure didn’t work for me. Repeated treatment for an ear infection, same prescription, same charge for something that was obvious, an infection. After the 4th treatment with the same result costing me $300 I smartened up and went to another vet. Didn’t need another swab and test, he diagnosed the problem from smell and sight and prescribed a very strong antibiotic treatment, for 8 weeks then told us to come back. It worked. Shortly thereafter an unfortunate event happened and we needed to euthanize our pet and because I thought I would the vet we were so familiar with we went back to Blueridge. Last mistake I’ll make with a pet. Booked the euthanize appt, explained the problem it had been developing for over a year and arrived only to have a new vet there somewhat recent grad refuse to carry out the procedure. Instead she suggested a mobility device and strong pain medications. Anguish and disappointment are too subtle to describe how this vet could make that determination after meeting the dog once for 10 minutes. Or was she just looking for billing opportunities?? Returned to the earlier mentioned vet, that correctly and aggressively treated the ear infection, and rested our family pet in peace. Blueridge Pet under the VCA banner has definitely changed and not for the better.

Thankyou for seeing our puppy on such short notice! Throughout the whole process the staff customer service was very impressive, from our initial phone call , arriving at the clinic and being seen by the vet we found the staff were reassuring, compassionate and supportive. They took the time to listen to our concerns, the vet was friendly and informative, explained possible treatment options and estimated costs. They went above and beyond and even called to check up on how our pup was doing after the weekend . Thankyou!

We had our first experience at Blueridge-Cove Animal Hospital last week after switching from another. We were warmly welcomed, felt comfortable with their professionalism and care for our puppy. Also educating us to ensure we made the proper decision for his health. They weren't trying to give him pills, or give him shots to help temporarily other vets did this so we would have regular visits $$$ - they were helping us find a natural way to cure the problem. Overall it was a great experience and we have found our new permanent Animal Hospital. Great staff and great knowledge.

Have been a satisfied customer since Dr. Moe first arrived back in the seventies. We've come a long way together, with both Moe and more recently Kim, both ultra-professionals who have never hesitated to take on every problem our five Golden Retrievers have thrown at them. We are VERY lucky to have this facility in our neighbourhood; I am so impressed with the development of the Animal Hospital facilities over the years, and its smooth and competent management. The loyal support staff have shown real love and empathy for both the sick animals and the distressed owners! Well done, and best wishes for the future!

We just switched our pet hospital to Blueridge-Cove Animal Hospital for our chocolate lab fur baby and could not be happier with the decision. The staff are amazingly nice and caring. Our vet took her time explaining everything to us in detail so we get the understanding of why we need to do the things she wanted us to do for our dog to get better. For the first time in 18 years of owning dogs, we didn't feel like they were just prescribing her medicine and doing test for money and purely for the health of our dog. Highly recommend this hospital.

We had to take our cat in as she was not well at all but we didn’t know why. The staff and doctors there are world class. They worked intelligently to troubleshoot our cats ailment and within two visits got her what she needed to heal. What makes it five star is the fact we had a serious problem and our pets care was first, not our pocket book. Our cat was saved and we didn’t break the bank either. Staff even put in extra effort to follow up and make sure everything worked our well with the recovery. We could not be more thankful! World class.

By far the best veterinarians office around! They truly care about the animals and making the care affordable. I've unfortunately had to bring my pup there quite a few times this year under stressful circumstances and was amazed by how compassionate they were, and how I was able to work with them to keep the costs down. From past experiences I know I wouldn't have gotten this kind of care anywhere else. My bills literally would've been double what they were going anywhere else. Unlike a lot of other vet offices they also don't recommend services you don't need. All of the vets there are amazing especially Dr.Kennedy, you can tell she loves what she does. The only regret I have is I wish I had found out about them earlier!

I was blown away by the professionalism of this clinic. Dr. Alberto was sensational! I would highly recommend this Veterinary clinic to anyone. My fiancé and I just moved to town and our dog became ill he's ok now, not having found a vet I showed up with out an appointment and was taken care of promptly. Every staff member I dealt with was kind and competent. They kept me up to date every step of our dogs treatment and got him back on his feet. During this stressful time the kept both myself and my dog at ease. I greatly appreciate what they did for us and we are glad we found our Vet in our new home city.