Black Hills Pediatric Dentistry

I would NOT recommend this facility for smaller children . I have been to 2 other pediatric dentists in 2 other states Montana and Colorado , and they do things very differently. The biggest thing about this facility is they think they can take your child into the back room with out you . They seriously will not allow you to go in no matter what age . Any other place I have been to even when they had to do work on my 2 yr old daughter , it wasnt pleasant but they allowed me . The female doctor you could tell was very irritated , through her fake smile and her trying to stay calm when I told her she would not be taking my child anywhere . My twins are 3 , I WILL NEVER let a doctor no matter what take my child any where with out me knowing what's fully going on . The girls at the front desk aren't very pleasant either , I found one that smiled out of 4 . And the dental assistant was even less pleasant , she didn't smile and was very cold. PLEASE SOMEONE OPEN ANOTHER PEDIATRIC DENTISTRY IN RAPID ! For us parents who care what happens to our children!
7 years ago (12-12-2017)

NOT SAFE. You don't willingly send your kid back with strangers, so we didn't. My husband went back with him much to their disapproval. No safety consideration from staff. Doctor was a jerk, nurses were uneducated rips. Only used them because we were referred and there was no other option with our kids condition. They pride themselves on being kid friendly but are so far from that it's ridiculous. Wish there was a better option. GO ELSEWHERE IF POSSIBLE. Manager ended up coming down and was no help. But they have no reason to improve because people keep coming there. DISGUSTING
7 years ago (15-10-2017)

Extremely cap happy always wanting to put kids under and put caps on . We finally went for a second opinion after taking my three boys for two years. Our new dentists did a few filliings.Thier dentists are rude and money hungry they do not care about the children they only care about how much money they can scam out of people. Not to mention if you have a scheduled appointment make sure to show up an hour before so you can be seen at your appointment time.
7 years ago (08-12-2017)

I would not recommend this practice. My wife took our 3yo there about 6mo ago and had to wait over an hour after her scheduled apt. Running behind in a facility like this is common and we wanted to give them a second chance. But after our second apt today we won't be going back. I took my 3yo in this time. Got in pretty fast but felt really rushed. The doc did not explain anything she was doing to me or my child and was running though the checkup so fast I didn't have time to ask any questions about what she was doing to my kid. Her records show special instructions which were NOT followed which I could have caught if the doc was actually communicating. Wife called in to lodge a complaint but was put on hold for some while they figured out who she was suppose to talk to and was then disconnected. To their credit they called back to hear the complaint and apologize. But they is as far as it has gone so far...
7 years ago (18-09-2017)

They were very kind and helpful, encouraged our kids to come back to the exam room independently instead of with a parent after they turned 3, and explained all necessary work before beginning anything. They, like most other dental offices, required payment up front and were able to accept our insurance (Delta Dental) with no issues whatsoever. We used BH Pediatric Dentistry for all 3 of our kids before moving to a different state.
7 years ago (23-08-2017)