Birchmount Veterinary Clinic

I have only been here twice and I can tell you all they care about is to take your money and check you out as quickly as possible. The front desk team does not smile or appear friendly on any of my visits. Instead of helping me calm down my animal for the ride home I was told “o there’s nothing we can do about that!” Everyone watched and doing nothing. No kind of nurturing and sense of warmth that you want for your special animal. Very Insensitive and I will never return. Do not waste your money here for this kind of service. I actually have to ask a lot of questions instead of them educating me on what is happening.

There are a number of incidents I could list for why this place deserves such a low review and why I would not recommend to anyone who values and loves their pet as the family member that they are. The service is incredibly unfriendly, the receptionists are rude, unsmiling, have not true love for their profession or the animals they work with, and unfortunately the same goes for the grooming team. There is no special care and no warmth in this place that is only interested in taking your money and showing you the door. They are also incompetent with paperwork and record keeping of your animal, which has unfortunately caused me issues more than once. Overall, a disappointing establishment and experience.

Dr Barrett is a wonderful vet who took care of the needs of a patients cat. If I needed a vet in Scarborough I would absolutely use his services first. Very calm, competent and clear with his description of what is on and what needs to be done.

I have been going to this vet for 20 years. Before the new ownership came on and they built the new building, hands down, best vet. NOW, prepare to leave broke with no proper care for your animal! I would leave every appointment paying a MINIMUM 500 dollars. And when your dog is sick? Price gouge. No communication, don’t call you back, don’t call and tell you when things are ready to be picked up. Really a pathetic excuse of a business.

We started going to Birchmount Veterinary Clinic 20 years ago when we got our kitten. The vets were great back then. After they changed to VCA, the vets who specialized in cats changed a few times. The last time we brought our cat in, we saw Dr. Tse. Our cat was 18 at the time and one of her eyes was changing colour. Without doing a single test, Dr. Tse told us she probably needed to have the eye removed and that it would be $1,500. She touched our cat's belly and said it felt like she had cancer and if that was the case, she would likely 'go quickly'. The assistant was very rough with our cat and indicated she had 'two yellow stickers" on her file.  They didn't even try to be gentle given her advanced age. Then, Dr. Tse took her in for tests and gave our 18-year old indoor cat who never has contact with any other animals and was apparently on a death's door, a rabies shot which of course, there was a charge for. A few days later, the tests revealed that the only problem with our cat was hyperthyroidism which is being controlled with medication. We've since switched to Toronto Mobile Vet Services. They are amazing! They're reasonably priced and gentle with our now 20 year old cat. They are never rough with her and don't give our very senior cat any unnecessary treatments. They also told us that there was no need for us to continue with the prescription diet that VCA told us she needed. Having said all of that, the 2 stars in this review go to the people at the front desk at VCA Birchmount. They are always friendly, always return calls and answer any questions you have.

I used to love this place. Great service but once Covid hit something changed and they never pick up the phone. Even getting a call back is rare after leaving a VM. It’s really frustrating dealing with them and had to move vets. No issue with the quality of the care provided but the customer service is non existent.

Professionals and very amazing way to handle animals with aggressive issues I have a Jack Russel Terrier with aggressive issues and they treated him amazingly! I couldn't believe it so happy I found this place

I really want to thank everyone for taking such a good care of my cat Pepper. She was in need of a cystotomy to remove the stones in her bladder which was causing her pain. Birchmount was the only animal hospital that was transparent about the pricing upfront, out of 5 different vets I called. As Pepper does get very grumpy and aggressive to strangers, it was important to know what to expect before bringing her in as I know she's a tough cat to deal with, I had to make sure I didn't need to bring her in to different vets multiple times as that will cause her to be more stressful. Birchmount was able to accommodate Pepper's exam and surgery all within few days. Thanks to Dr Barrett, Dr Radchenko and Dr Mariampillai's good care, Pepper's recovery is going well!

Literally the worst vet ever. They lock you in with their care club plan for the year and because they are already set to take your money for a year they do not care to be there provide services for your pet when you need them. This has happened to me twice where the vet has cancelled my appointment when my pup has been sick. How can you just cancel on your clients like that if their dog is possibly on the verge of dying. They call once and say they leave a voice mail but I never receive a voice mail notification. The least they could do is call twice and leave an email. But no, instead they go wasting my time to drive to their clinic just to turn me and my dog away because they have no doctor on site. Instead they automatically rescheduled me for the following day in the middle of the afternoon assuming I have no life no job. This is the most inconsiderate vet I have ever been. As soon as I can get out of their contract I will do so immediately. I will never recommend this clinic to anyone unless they don’t mind subpar care for their pets.