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BIGGBY COFFEE

  1. Rockford
  2. Rockford Cafes
  3. Rockford Coffee & Tea

Reviews, get directions and information for BIGGBY COFFEE

BIGGBY COFFEE
Address: 2745 10 Mile Rd NE Ste 100 , Rockford 49341, MI, US
Phone: +1 616-866-8820
State: MI
City: Rockford
Zip Code: 49341


Opening Hours

Monday: 05:00-20:00
Tuesday: 05:00-20:00
Wednesday: 05:00-20:00
Thursday: 05:00-20:00
Friday: 05:00-20:00
Saturday: 06:00-21:00
Sunday: 07:00-20:00

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Reviews
Very friendly staff and very nice dinning are, music is good. Nice view having your coffee on a fall raining day.Food: 5/5
The line is absurdly slow; that was the biggest frustration. Nearly 30min and there was only 1 person before me to order. Next, they didn't offer me a tray for my 6 different drinks, though they did immediately oblige when I requested. Lastly, they gave me my drinks again, all 6 were different with no labels. I need to be clear, everyone I spoke with was VERY kind and working hard. I don't actually believe anyone individually is responsible for a bad experience. I feel this was much more a lack of training and overall workflow. The systems in place seem lacking. This was only my second experience, but the first was similarly slow and talking with various other people and they all say the same. Anyway, the drinks were great and the team members were polite and helpful. Just need protocol improvement.
Literally every time we come here they get our order wrong to an extreme. Other places might forget adding something, but they just give you the completely wrong thing here every time. We waited over a year to come in again and decided to give it a chance hoping they'd changed staff or something, but no. They still gave us drinks that didn't even come close to what we ordered. Neither had double shots, or the flavors we wanted. I'll drive the extra miles to go where they actually Try to get an order correct.
If you are looking for coffee and a bagel in Rockford skip Biggby and go to Herman’s Boy instead. I waited for several minutes for someone to help me, there was no staff to greet me. No kindness and no thank you or good bye. Bizarre rude little coffee shop. My coffee and bagel are $6 downtown but $13 here.
Pleasant staff and usually fairly busy. I was picking up an order for someone and not familiar with the meenue. I didn't get any guidance from the staff which was minutely disconcerting. Otherwise fast, friendly and young people working.
They always have good coffee and their bagels are usually pretty tasty. They are often out of the vegan options for food though and they close often outside of their hours due to being short staffed. The inside is just kind of drull.Food: 4/5
I love Biggby and the Rockford one is a fairly recent stop for me. Unfortunately, today the cashier blatantly lied about the cost of my drink. I looked online and told her how much it should cost, and she stated prices went up in January. While I don't doubt there was a rise in costs, how would this one drink cost more than I ever had to pay all year? Not to mention the prices online state they were 2022 prices. Very disappointing and probably won't return if I'm going to get charged extra.
Great coffee at a great price. The staff is always nice and pleasant... But they always seem understaffed with long wait times.Food: 5/5
Actually at the ATT store, not Biggby....Looks like I this app will not let me post this experience without a rating. Giving a 3star only because of this reason. PS: I am not much of a coffee person either .....Atmosphere: 3/5
Shame on me for coming back here after the last 3 visits resulting in no order because they were out of what I ordered at 8:30 AM. 45 minutes for 2 cold brew drinks with 3 cars in line is unacceptable.
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