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Best Buy

  1. Vancouver

Reviews, get directions and information for Best Buy

Best Buy
Address: 8133 Ontario St, Vancouver, BC V5X 0A7, Canada
Phone: (604) 326-3350
State: British Columbia
County: Greater Vancouver
City: Vancouver
Zip Code: V5X 0A7


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews
I placed an online order for an open-box TV. However, when the TV arrived, the stand legs was missing from the box. I assume the previous customer forgot to return the stand when they sent the TV back.nnI contacted your live chat support about this issue. They advised me to bring the TV to a store for assistance. I went to the Best Buy store at 8133 Ontario St, Vancouver, where I spoke with the sales team leader, Brahmdeep Singh. He promised that to resolve the issue, he would exchange the TV for a new one if I paid an additional $80 plus tax.nnHowever, when I returned to the store the next day with the TV, he suddenly told me I would now need to pay $170 extra, claiming he had made a mistake with the previous quote. I was shocked and frustrated that he did not honor his original promise. During our conversation, he began blaming me for buying the TV online rather than in-store, as if online purchases are not part of Best Buy. He treated me as if he were doing me a personal favor rather than helping a Best Buy customer.nnHe also claimed the product description may have stated that the TV stand was missing and accused me of not reading the details properly—something that was never mentioned in the listing. When I asked him to stand by his original offer, he refused and tried to shift all the responsibility onto me. He even suggested that I was trying to take advantage of him.nnI then proposed a simple solution: take the TV stand from the new TV and let me keep my original TV—this would have been acceptable to me. He refused and told me to buy replacement TV stands on Amazon, which I believe should have been provided by Best Buy in the first place.nnWhat made the situation even more unacceptable was when he tried to offer a completely unrelated solution: switching my cellphone plan to Rogers so I could “benefit” from the deal and cover the extra cost. I declined, because I will not trust someone who breaks a promise and then tries to sell me something else. When I made it clear I wasn’t interested, he threatened that if I left the store, the offer would no longer be valid.nnI ended up taking the TV home without a stand. Now, I’m left with a TV I can’t even set up, unless I accept being misled or mistreated.nnDON NOT BUY ANYTHING FROM THIS TRICKY MAN!!nnI am formally filing a complaint against Brahmdeep Singh for his unprofessional behavior, broken promises, and disrespectful attitude. I urge Best Buy to investigate this matter and ensure no other customer has to go through such an experience.nnPlease take this complaint seriously. I will continue escalating this matter to your head office until it is resolved appropriately.nnUpdate: My son went to the Best Buy Marine Drive branch with me and witnessed the entire situation. He saw firsthand how easily people can break their promises, even the store team leader was unable to honor his word. What a valuable life lesson for him from the real world. It was disappointing, but also eye-opening for him. He then suggested that I try another branch for assistance.We went to the Lansdowne branch and met three kind and understanding employees who showed genuine sympathy for what I had just gone through. These three team members, including the team leader, spent a lot of time trying to resolve the issue. In the end, they were able to get me the TV stands without requiring me to purchase anything else. I truly appreciate their sincere help. Their names are Han, Aman, and Harman — Thank you all so much.nnOn the other hand, I don't believe Mr. Singh will ever understand that the reason I was so upset was simply because he broke his promise, not because I had to pay an extra $90 on top of the original offer, even though he admitted he had quoted me incorrectly. It's like in a supermarket: if an item is priced incorrectly, the store typically honors the price without excuses. It's that simple.
Went here to buy a TV and get it delivered after doing some research. The sales rep told me delivery was $70 for it when it said $50 online. He then insisted that we could fit the TV in our sedan and tried to convince my husband to go outside and measure our car with him. We got much better service from a sales rep from the Best Buy in Richmond who confirmed it was $50 delivery or he could waive it if we bought it today.
February 11/2025 What a charming person who assisted me yesterday. Her name is Guenda.I bought an adapter the other day. But was not working or not fitting my need. So I decided to bring in all my cords and my device and explain what I needed it for. She was very kind ,understanding and patient with me. After a few tries she figured out that was nothing I did wrong it was the actual adapter was faulty. So We both decided needed a new one a replacement one. But to insure it works we opened it up and tried it out. Yes it works perfectly! Yeah so needless to say I smiled thank her very much was on my merry way.nnThank you hope company knows what an asset your are to them! Great meeting you and Thank you!!! Rosemary
It took me awhile to get hold of someone to help me find a specific item which showed in stock in this location when I checked online. It wasn't busy and there were only a number of customers inside the store this evening. I noticed one staff who didn't looked very happy assisting someone but I ignored her as she was not personally assisting me but it would be nice to appear pleasant when dealing with customers. Anyhow, the lady who assisted me was very nice and apologetic that I had to wait a little bit which I didn't really mind at all.
We specifically asked for a PS5 Pro, and the staff informed us it was the last one in stock. They assured us they would hold it at the counter for us, but instead, they sold it to someone else. This was extremely disappointing and unprofessional. If a store promises to hold an item, they should honor that commitment.
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