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Best Buy

  1. Duncan
  2. Lake Cowichan Electronics Store

Reviews, get directions and information for Best Buy

Best Buy
"Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership."
Address: 2900 Drinkwater Rd Unit 101, Duncan, BC V9L 6C6, Canada
Phone: (250) 737-1338
State: British Columbia
County: Cowichan Valley
City: Duncan
Zip Code: V9L 6C6


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews
So I had the absolute worst experience with this location, when asked to reach out I was given the run around, best buy offers to do something yet makes the process impossible. If you have the option of shopping else where do so. stay away from best buy protection plans, they never work out how they explain it. simply extra money for them and they never follow thru. hands down worst management team, no one comes up and helps you unless you hunt them down. seems like amazon will be how I purchase from now on.
I've frequently went to this best buy and I've always managed to find an employee named Josh who always found what I needed. If bestbuy didn't have it he always gave me an alternative and was there to ensure my happiness. Personally I love his hair and hope he continues to be the stunning individual he is.
Id like to share my recent experience with this location, I work remotely so having my cell phone is essential. I purchased the best buy phone protection plan, costs just under 20 dollars monthly, while at the gym my phone fell and disabled the bottom half of my screen, I thought no worries figuring this wouldn't be an issue. I walked in waited patiently without any issue, I was referred to customer service to begin my claim process. The younger employee who began to assist me was wonderful to deal with, understood my frustration for the situation. during that time I was told they could do nothing in store... confused/frustrated I began questioning the program they offer, a manager that did not announce himself as such came over, he began showing me a terrible attitude, showed no understanding towards my individual needs what so ever, proceeded to belittle me with how I should have 2 phones like himself. Instead of deescalating the situation he continued to be rude till the younger employee assisted me with it. Even apologized for his manager and my situation. In the end I had two options, wipe my phone on the spot and ship it out, wait for best buy to receive it, at that point they would send me a new one... 1-2 weeks potentially id be without a phone! Second option was pay 210.00 and a 1700.00 Deposit so they would send me a phone first. In no shape or form is this "phone insurance" worth it. They sold it on the pretence id have 2 phone replacements without any issue, here I am limping thru the process till my new phone shows up. How is it they couldn't give me a replacement and ship the phone to the other best buy location on my behalf? As a working professional in Client relations I was absolutely disgusted with how they handled the entire process start to finish!
Just left the Duncan, BC store because of unsatisfactory customer service. The staff did not offer much more than quickly pointing to where I could find phone cases. No extra help even though there seemed to be more staff than customers in the store. I'm taking my money elsewhere Sad because there they used to be more helpful.
Went in to buy a pair of headphones for a gift and I also looked at the keyboards because I need a new one. Ended up walking away after several minutes because I couldn’t find a soul around to answer my question. Went to the till to buy the headphones and stood around, no one around. Several employees looked at me and said absolutely nothing until I finally walked up to one and asked where I could pay. He points me to customer service where two employees had been standing, staring at me while I waited by the tills and said nothing. In the end I walked out with nothing because the headphones were on the wrong hanger and way out of my price range. Really pathetic customer service experience.
After attempting to upgrade my phone with rogers online I decided to visit bestbuy. Lori answered all my questions and made best use of my time there. Great experience overall after lack lustering customer service from Rogers.
Wanted to give 5 stars Originally I was disappointed because the tech who received my laptop repair didn't take me seriously or any notes after i said he needed to. I had spent 2 days figuring exactly what needed to be done, a simple OS install,, no back data ups needed. My laptop had fallen a while back and could no longer be opened or closed properly as well. I got a call saying the work couldn't be done because of the screen hinge problem while they were opening/ closing & trying to pull the hard drives out to back things up ..... I told them no, that didn't need to be done and please don't open or close the laptop anymore. I then received a call saying it was finished. I went down there and they had put the wrong OS on, but everything seemed fine. We tried putting windows pro on while I waited but then ran into power issues because the power supplies they had were not to spec. My laptop just kept turning itself off, over and over. Once we got windows home on there again, it seemed to be fine so I took the win and since bringing it home its been totally fine and very stable. The service took longer, I had to wait but the other techs were very kind and polite. The Supervisor and "Max" went above and beyond for me Thank you !!!!!! And in the end it only cost 70$!! I got My workhorse back. I can start my small business and I'm good to go. Thanks for taking the time to listen to me and give it your all Max ! Over all it was a good experience and I would recommend Geek Squad !
Bought Galanz beer fridge. It quit working. Best Buy sent me to Galanz who sent a cheque that bounced. They are ignoring me and Best Buy says too bad for you.
Chase in the mobile department was so helpful and helped us find the best phone for our needs! Thanks so much! Also some good laughs
Had a problem with my cell phone that I have only had for a short period of time. I was very lucky to have had Alana's help in Best Buy Mobility, she made a stressful experience a very pleasant one. She provided more than one solution and detailed instructions on how to proceed with each. I am extremely happy with the level of service, professionalism and quality of service Alana provided. This is the experience everyone advertises but few deliver, thanks Alana.
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