Best Buy

I stopped in due to issues with my laptop and Conner and Brock were working in the Geek Squad. They were both very helpful and informative and were able to assist me in getting my laptop working again. They also explained a few helpful tips.nBest Buy is LUCKY to have employees like Conner and Brock.

First I bought an open box rog ally knowing hey if it has some cosmetic problem as excellent, I didn't care. I get this over the gaming sale last weekend. But I got it and it looked great. Only a ding over the screw hole and the stand was missing. Then I downloaded rocket league to test the functions. I found the right trigger did not work. I thought well time for an exchange so I called Best buy support. That's where everything went sideways. Support said yeah we will replace it. Then canceled the replacement order even though stock is still available. So I called back again. Got transfered back into queue 4 times over the phone. While waiting chatted them and that rep hung up the chat when I asked why my exchange was canceled. Finally after 1 hour of hold and attempts I got a supervisor. They said I have to return the item and repurchase it. I asked for my price to be honored since the sale was done. I was told they would not honor the price either.nnTLDR: Buyer beware buy from another company best buy customer service sucks

It is one of their smaller footprint stores, but that's probably ok now that none of the stores need room for physical media anymore. They still have a full inventory, except for being a little light on major appliances.

Made an appointment for them to look at my daughters PC and they called me back hours before the appointment saying they can’t fix it or don’t have parts for it funny thing is I didn’t even drop it off yet for them to look at it I have no clue is to why they’re called the Geek Squad and they can’t even repair or run a diagnostic on a PC. Thank you for wasting my time.

Don’t usually review a chain store, but this location had the best employees. Every occasion I needed to run to the store they new exactly how to help what I needed. Nick employee was very knowledgeable! Was happy to help. I believe this spot needs more recognition for the employees vs. the products the chain sells.