Bert's Appliance Sales & Service

Burts has been around town for as far back as I can remember. He has served my family now for 3 generations without complaint. They know their stuff as far as both repairs and new inventory goes and they will deliver your new purchase right to your door!
8 years ago (27-09-2017)

Three weeks ago we took delivery of three GE appliances, a stove, fridge and microwave. Our next door neighbor recommended Bert's because of their positive personal experience and, because Bert's have their own service department. Our problem is with the fridge, it started when our vegetables and greens were freezing in the crisper and had to be thrown out. The temperature was adjusted accordingly but we still lost the rest of the contents of the fridge because now the temperature wouldn't adjust cold enough. No problem I thought as Bert's have their own service department which was a significant factor in our decision to buy from them. I called at 9:00 am and explained my problem and was told that the service department would contact me directly. By 2:00 pm the same day the service department had not called so I called Bert's back. I was told that they would try and reach the service department again and have someone call me. It didn't happen. Had Bert's shown a little more concern and perhaps called us back with an update on when we can expect service we wouldn't be so unhappy but, it would seem, customer follow-up is not their strong point. Follow up: To Bert's credit they delivered a temporary replacement fridge after I went to the store and complained. Apparently we will be getting a new replacement fridge. No service personnel were sent out.
10 years ago (07-09-2015)

Very good store.
9 years ago (30-10-2016)

Helpful
8 years ago (01-04-2017)