Basil Box

Overall I had a great experience ordering there. The way to order food is to choose ingredients, or they have their signature meal to call. All of the elements look fresh and smell good. I chose rice noodles as the base; the taste was okay, just a little bit dry at the end. My colleague ordered brown rice, and she said it was very delicious! I will try it next time. I love their chicken, which is well-seasoned and tender. The service was significant, and the staff was very patient. I'll see you guys next time!

Did take out and looked very healthy and was done with my traditional places I eat. I could start with any choices and protein and lastly saices / toppings . Got myself custom veggie bowl with brown rice , mid spicy sauce . Being vegetarian i hoped they could let us get all 5-6 options of veggies to add rather then only 2 . Rest all was good and worth a try . But surely they should Consider extra topping as part of price . As it is decent priced

Taste was pretty good but I have to give it 3 stars simply because of portions. I went to pick up dinner for me and my partner. We ordered a chicken bowl and beef bowl. It’s healthy, ingredients tasted fresh for the most part - rice was on the dry-end though. For the price you don’t get a good portion size for dinner. Seemed like something we would be maybe satisfied with for lunch definitely not for dinner. For that we are disappointed. We ordered a pizza shortly after.

Was about to rate this place a 5.. can't even contact the store, number says it's not setup yet... Purchased a pad Thai with chicken and tofu paid extra. I just got home, no tofu in the meal.. I also ordered a side of spring rolls, no issues. I'd try calling, though again number not setup. 20min drive from my place so not worth driving back for this.. the wait is always long though the food was always good. Staff are friendly otherwise. The cashier and even the gentleman who gave me my order asked if I wanted a receipt yes, then asked if it was okay I'm the bag yes. no receipt in the bag -- just disappointed... -- Edit: The owner got back to me on this and was happy to provide a meal replacement free of charge, and of course correct this time. Happy with the service and would highly recommend visiting, let alone reaching out if your order goes wrong. Thanks Peter Basil Box.

Loved their Tofu curry as I am a veggie lover. Highly recommended. The place was clean and was well maintained.

Chris went above and beyond in making my Basil box experience wonderful today. He made steak, chicken and tamarind sauce even though they were closing in 20 minutes. His customer service skills are also impeccable, thank you Chris!

Service and workers are friendly and polite although. Food is very random when it comes to quality. I’ve been to this location many of times. Although at this point in time more so than not it is unacceptable. Ie. hair in food, expired cheese curds in poutine, extremely under cooked rice, over cooked chicken hard as a rock. PS - no response from owner asking me to email them.

The service I received today Thursday, November 11th was fantastic, the lady was super helpful, I'm so sorry I didn't get her name, but since the moment we got in she greeted us and asked if we needed any help, when we said it was our first time she was so patient and explained everything very well. She had such a great energy and was so helpful that I am so looking forward to go back, my husband and I were both so tired after a long day of running errands and once we left the restaurant we both left with smiles and said: this is the best service we've had. The food was good, the regular box is well enough for 2 people, I definitely have leftovers. We both created our own boxes, the beef was made to order not sure if it was because they had just run out or if it's always the case but it was nice, she said it might take 5-7 mins but took less than that. We will be back soon to try more.

I order the reg box with rice and meat everytime so my experience is based on this meal only. I love it, they will cook fresh steak for me if it's low. Once or twice the steak tasted a bit off or the rice was too hard. Considering how many times Ive gone and had a great meal, this isn't anything to deter me from going but I do prefer super fresh steak/ingredients only. Service is always friendly and accommodating, portions are pretty consistent although scoops vary from different employees on different days. Not by too much though. I highly recommend this location overall. I would like to give 4.5 stars because there's room for improvement with food quality but staff is really excellent.

Love the food here, enjoy the healthy gluten free options and a regular customer. Although one thing I noticed is they can be most times stingy with the sauce, if I ask for extra on side the won’t put original quantity in the food and instead just in a small separate container. I like my food healthy, spicy and flavourful! My favourite thing about this place that keeps me coming back–just wished they would adjust sauce quantity accordingly of course reasonably