Banque Nationale

I had to place today my Rating and actually do it on the review page because I've done it inside within the website and I have received a response from the owner or Cx service team actually proving that my complaint is exactly the same service. His reply was in French only, and asking what happened.. Precisely that's what happened, that such branch located at Boul Belle rose and boul des laurentides / laval Vimont. when you address the staff in English they reply back in French.. Meaning they do understand well, because their response is actually related or what I am asking about.. However I continue in English which is the language of my preference while being a client of bank national and the conversation in their end continues in French. This i take as a refusal to speak in English within a federal institution. Because banks all over Canada are under federal jurisdiction and therefore they shall provide bilingual services. My actual branch is located in st Leonard; east of Montreal.. Lacordaire and Viau where the services are bilingual. I can't believe that a branch in laval refuses to reply back in English to a cx. And if they do not speak English, they shouldn't be working at a bank. The response that I have received in French was primary at the bank itself.. I am not talking about the French language response by the owner.. The issue is still at the branch.. It is up to you to investigate.. Not up to me the client to write to such email and explain all over again the story. Look at the staff, follow security cameras, install microphones, ask Allophones clients, italians portugueses, who go to this branch which needs bilingual services. Point final madame / sir.

Long story short…. Very bad experience…

Great service from Maggie! Thank you for explaining everything and providing great customer care!

Hard to find postal code in the internet.

Upon arrival the national bank team were very friendly in welcoming and it was just 5 minutes until caroline approached me and she literally helped with my request without so much hassle, very professional team and highly recommend cartier national bank of canada branch

Translated by Google They are not even able to pass 3 customers per hour. It always takes 3 employees minimum to serve a customer. Worst service, worst bank. It takes 1h30 each time I go there, yet there are always more employees behind the counter than customers in line waiting. Original Y sont même pas capable de passer 3 client à l'heure. Ça prend systématiquement 3 employés minimum pour servir un client. Pire service, pire banque . Ça prend 1h30 a chaque fois que j'y vais, pourtant il y à toujours plus d'employés derrière le comptoir que de clients en ligne d'attente .

Translated by Google 1 star is already too much. Worst bank ever. Full of system problems, they pass the blame elsewhere than on themselves and do not even bother to solve the problem as soon as possible when it comes to a bouncing check by their deposit system. We are indebted for late fees because of their problems, make us wait days and days without being given any news, obligation to pay because of their error. National Bank Champion, it's not the first time and it will never be the last. I never recommend National Banking Company. Original 1 étoiles est déjà trop. Pire banque ever. Plein de problèmes de système, ils passent la faute ailleurs que sur eux même et ne prennent même pas la peine de régler le problème le plus rapidement possible quand il s'agit d'un rebondissement de chèque par leurs système de dépôt. On s'endette de frais de retard à cause de leurs problème, nous fait attendre des jours et des jours sans donné de nouvelle, obligation de payé à cause de leurs erreur. Champion banque Nationale, ce n'est pas la première fois et ça ne sera jamais là dernière. Je ne recommande jamais la compagnie bancaire Nationale.

Translated by Google Very bad bank, the location is not enviable, reduced parking and limited access. The lady behind the counter told me wrong information twice. Slow service. The next day I went to another branch on Marcel laurin in mtl and I had, in a jiffy, what seemed to me, very complicated at this branch. I suggest to this bank, that it offer continuous training to its employees about the customers who do business with it about banking processing, company checks, changes of address and the facilities and speed of payments for their users because it's hard! Only one other branch has served me better in less time. I will no longer return to this bank and I will transfer my assets to a competitor. Given the low competence of the employees and the extremely slow service. Original Très mauvaise banque , l’emplacement n’es pas enviable , stationnement réduit et accès limité. La dame derrière le comptoir m’as dit à deux reprise de mauvaises informations . Service lent. Le lendemain je suis allé à une autre succursale sur Marcel laurin à mtl et j’ai eu, en un tour de main, se qui me semblait, très compliqué à cette succursale. Je suggère à cette banque , qu’elle offre des formations continue à ses employéEs à propos des clients qui font affaire avec elle à propos des traitements bancaire, des chèques d’entreprise, des changements d’adresse et des facilités et rapidité de paiements pour leurs utilisateurs parce que ça fait dure ! Une seule autre succursale m’as mieux servi en moins de temps . Je ne retournerai plus à cette banque et je vais transférer mes avoirs à un compétiteur . Étant donné la faible compétence des employés et le service extrêmement lent .

Translated by Google Reimbursement of my RRSP took me 7 to 10 business days! working day 12 not received!!! I phone them to find out the reason for this unjustified delay, I leave a message and never had any return call! It really is a bank of incompetent!! Deserves less than one star!! I would never do business with them again!! Original Remboursement de mon REER ont me dis 7 a 10 jours ouvrables ! jour 12 ouvrable pas recu !!! je leurs téléphone pour avoir la raison de ce retard non justifié, je laisse un message et jamais eu aucun retour d appel ! C est vraiment une banque de non compétent !! Mérite moins qu une étoile !! Je ne ferais plus jamais affaire avec eux autres !!

Translated by Google Very well served by the employees at the checkout. The advisers are very professional. Original Très bien été servi par les employés à la caisse. Les conseillers sont très professionnels.