Bank of America Financial Center

Staff was very friendly, but I was told they couldn't close my account that day/moment and gave me a number saying I could close by phone anytime. Turns out both numbers I was given have hours and you cannot talk to them anytime...
8 years ago (28-02-2017)

it started out completely my fault. I overdrafted. Fair and Square. Though being charged a $35 overdraft fee for a one dollar overdraft seems a little outrageous, I'm willing to admit when I'm at fault. So I swung by the bank and deposited money to cover my overdraft and put me back in the black. I asked the teller if there were any other debits pending, and if I needed to put more money in the account. I had more money that I could deposit if I needed to to cover any other pending transactions. I just had other plans for that cash so I would prefer not to if need be. She reassured me twice that there was nothing else pending. I woke up this morning and my account was in the red again. And again, the larger portion of my negative balance was their $35 overdraft fee. At most Bank of America branches, if you sit down and explain a situation like that to one of the personal bankers they will gladly reverse the fee, and usually do something else to bring you back into good graces. Instead they shrugged it off and told me there was nothing they could do. Even though the personal banker (Who happens to be the very same teller who "helped" me the night before) admitted fault to the situation. I know better. I travel the country constantly for work (that's why am forced to use this terrible chain of parasitic organizations) and at almost every other Bank of America chain, at least if they do something asinine and intolerable, if you called them out on it they will usually reverse their actions. As a final act of complete ignorance, the personal banker then proceeded to try to turn me into a quick sale by offering me a business credit card and setting you up with overdraft protection. I reiterate, rather than admitting her fault and reversing the fee, she tried to turn me into a quick commission and point the blame at me. This particular bank refused to adhere to any moral policy. They sat on their hands and smiled at me until I left. Thank you your help. I'll be calling your corporate offices and letting you know about my experience.
10 years ago (10-10-2014)

Very kind, genuine bankers here. I felt like was given a very personal and unique service in setting up my accounts.
9 years ago (27-06-2016)

Their smoke alarm went off on a Sunday and could be heard within a half mile radius, affecting hundreds of households and robbing them of sleep. Bank representatives either couldn't be reached or refused to do anything. I had a long day and was really looking forward to sleep, but this bad business wouldn't allow it.
9 years ago (06-06-2016)