Bank of America Financial Center

I had spent an hour on the phone with customer service and they were great in helping me. They told me to come to my local branch to fax additional documentation. I came in and was told that they do not have the fax number and there is no way for them to get it for me. So I had to be on hold again, now from the Bank of America lobby, wait to speak to someone to get me the fax number. Person on the phone was very confused why the e employee at the branch couldn’t provide the fax number. Very frustrating.

Today is my birthday and unfortunately me and my family can't do anything thanks to you guys. While yes I could have managed my money better, I also could have deposited or cashed my check elsewhere. Instead I figured Id build a repore with these guys and I deposited my paycheck here on 3/17.... Inside the bank. After talking to many representatives 6 and getting no real answer as to why there's a hold on my check one from Utah was finally competent and had enough integrity to tell me that my check was flagged for fraud risk... I get last week's check tomorrow and it will definitely be with another bank. As for the deposit on 3/17 ... It's being held until 3/26.... Absolutely absurd.nNo wonder you guys have such a poor rating, it's a wonder your still in business after reading about the way your staff treat their customers. Your response just proves my point. That was an automatic response triggered by a low rating, I doubt you took the time to read it. No matter, weve got an appointment.

My husband and I needed notary services so we called to make an appointment at this location.They provide notary services at no cost for account holders. They got us in the same day and when we arrived we were immediately helped by Ashley. She was very friendly to us and sweet to our children. We were in and out in less than 10 minutes too!

In my quest to teach my daughter's about money, finances, and maintaining healthy and successful business relationships we dropped in this Bank of America branch to open her very first checking account. We were aligned with Jennifer Copeland a personal banker. She was colorful and had a grumpy cat picture in her office Perfect! She opened my eldest daughter's account quickly and sent us home. The very next week we stopped back at the branch to open an account for my 2nd daughter. This branch is not our local branch and is a bit of a drive, but my daughter liked her so much that she cried and begged until I gave in. We scheduled an appointment to return later in the afternoon. When we returned later, we were 10 min late and Jennifer was sitting in the lobby chatting with a customer. My daughters' down next to her waiting staring with excitement. Jennifer never once acknowledged my children or my presence, she continued to chat with the customer for an additional five to seven minutes, stood up and walked away to retrieve the branch manager. The branch manager informed us that Jennifer would no longer be able to assist us and we would need to reschedule. I can accept that we were tardy, and would need to reschedule. I cannot accept that she didn't have the decency to acknowledge our presence. It cost her absolutely nothing to say hi to just my children. This same quest led to a deeper conversation with my daughter's about doing business with people that treat you with dignity and respect. These girls could be the next Ellen, Oprah, President or anything their hearts desire. We withdrew her money promptly and left with tears streaming down my girls' faces.

Big shout out to Melanie! My wallet was stolen and corporate filed my claim incorrectly, which lead to a denial outcome. Luckily, Melanie took on the task of filing the claim correctly and submitting additional paperwork to ensure approval. I could not have done this without her. A big thanks to her and any other staff members that helped. THANK YOU!!!