AT&T

THIS STORE IS THE WORST I WENT YESTERDAY TO GET A SIM CARD REPLACED AND IT STARTED WHEN WE ENTERED THE STORE THE WAS NO ACKNOWLEDGEMENT FROM ANY OF THE STAFF WHATSOEVER, IT WAS ONLY AFTER 15 MINUTES THAT ANOTHER CUSTOMER WALKED IN THE DOOR THAT SOMEONE STOOD TO ASK THEIR NAME BEFORE OURSELVES AND WE HAD TO LET THEM KNOW WE HAD BEEN THERE BEFORE THIS CUSTOMER. THEN AS I LOOKED AROUND TO SEE WHAT EVERYONE WAS DOING I NOTICE THIS ONE FELLOW WHO KEPT MAKING MAKING EYE CONTACT BUT LOOKING AWAY QUICKLY BUT NEVER ATTEMPTING TO GIVE ANY ACKNOWLEDGEMENT THAT WE WOULD BE HELP AFTER WAITING ALREADY 20 MINUTES. IN MY LINE OF WORK WE LET CUSTOMERS KNOW THAT SOMEONE WILL ATTEND TO THEM JUST AS AN ACKNOWLEDGMENT. THIS SAME PERSON KEPT LOOKING AT US THE WHOLE TIME WITHOUT SPEAKING A WORD AS HE WAS WALKING AROUND SOCIALIZING W OTHER REPS ONLY TO FIND OUT HE WAS THE MANAGER OF THE STORE WHOM APPARENTLY HIS NAME IS BRYCE HE IS THE MOST UNPROFESSIONAL HUMAN BEING I'VE EVER SEEN IN A MANAGEMENT POSITION HE HAS NOT INTENTIONS ON LIFTING A FINGER TO HELP CUSTOMERS HE CLEARLY BELIEVES HIS JOB IS TO NOT WORK AND NOT BEHAVE PROFESSIONALLY AND THEN THERE WAS ANOTHER WORKER CLEARLY ON A SOCIAL CALL ON HIS CELLPHONE WALKING AROUND THEN EVEN THO THERE WERE NUMEROUS CUSTOMERS WAITING AT THIS POINT WAITING TO BE SERVE THIS WORKER JUMPS UP AND SAYS IM GOING TO LUNCH. CLEARLY THIS LOCATION IS USELESS ALONG WITH THE STAFF. WE WERE FORCED AFTER WAITING 45 MINUTES OF BEING IGNORED TO GO TO WEST NYACK STORE WHERE THE STAFF ARE MUCH MORE PROFESSIONAL AND WILLING TO ASSIST, MIND YOU ONLY NEEDED A SIM CARD.. I DO PLANNING ON CONTACTING THE CORPORATE OFFICE WITH THIS COMPLAINT. ONLY GAVE ONE STAR BECAUSE THEY DESERVE NONE.
8 years ago (30-08-2017)

The best place to do upgrade a phone to do anything with your wireless ,customer service are so best and Carlos manager is the best honest guy
8 years ago (30-09-2017)

Rude people! Rather google is helpful than the sales guy in that shop
8 years ago (17-09-2017)

They are so concerned about making their sale they leave out some very important fine print! Don't bother going back in for help after the sale has been made, you're on your own from there!
9 years ago (10-08-2016)

Best customer service then any other store that I visited
11 years ago (03-02-2015)