Aspen Dental

This one dental place in particular has made it really difficult for me to trust dentists. Anytime I think about setting up a dental appointment, I experience a lot of anxiety. Got my wisdom teeth removed at this very unprofessional dental office. The injections they used to numb my gums hurt like hell and they didn't even offer to apply numbing gel beforehand (after I had already told them I'm a huge sissy with needles.) I was awake during it, but my jaw was numbed. It didn't hurt but it was still really uncomfortable being manipulated and moved while they yanked my teeth out. Also, the dentist and the so evidently uneducated assistants told me repeatedly that I had 8 "giant" cavities that will soon turn into root canals if I wait much longer to get them filled. I have a new dentist now who told me that the last dentist hadn't made these problems up, but that there were only 4 very small cavities that could be maintained by flossing often and using fluoridated toothpaste. And that they were not nearly serious enough to immediately fill. Everyone, make sure you go to a good, professional dentist place, and not to these ghetto scammers. Each and every staff member here is why there is such a negative stigma attached to dentist visits.
8 years ago (23-08-2017)

Excellent experience. Yolanda who sits in the front desk area was professional, polite and extremely helpful in answering all my initial questions around financing options, and giving me realistic expectations to help ease all the anxiety I had about visiting a dentist. Although I just met her that day as a last minute problem focus patient I felt a sense of welcome that immediately made me feel like I had walked into the right place for my issue. In fact, everyone in the office that I interacted with at any point offered a welcome or a smile. I had not gone to a dentist in years due to my low tolerance of pain. Yesterday, I went back in for my first round of treatment which was for a root canal. Due to prior dental visit experiences at other locations I could not sleep the night before. I was literally shaking as I walked into Aspen that morning but as soon as I came into the office I was assured that I would be taken care of and comforted . Dr. Auguste was professional, knowledgeable and excellent in keeping me informed and offering comforting words every step of the way which helped ease my fears. I felt absolutely no pain at all during the root canal yesterday and do not feel any pain today. Thank you Dr. Auguste. I am pleased to say see you at my next appointment.
8 years ago (29-06-2017)

The staff is really friendly and easy to get along, however I believe the business model is to overbook patients. That being said, I arrived a 1/2 hour before my appointment and still had to wait over a 1/2 hour after my original appointment time.
8 years ago (17-09-2017)

I hate dentists, but these people were patient with me, explained everything told me how much it would cost and did not hurt me. Place is clean, employees considerate and polite.
8 years ago (10-11-2017)

The actual oral care was acceptable but have nothing good to say about all other areas of the practice. It took three attempts to get a cap made that would fit correctly. The mold was made fine because I had no problem with temporary tooth. In the middle of this ordeal headquarters closed the location local to me. Even more frustrating than having to keep going back and now to a location very inconvenient for me was the scheduling nonsense I had to go through. Appointments are confirmed two days before. The first time I was called the day before my appointment and asked to reschedule my appointment I had no issue. Again the second time I complied without much concern but then it happened again and again. The fourth time when I arrived I asked why and was told lunch schedules were changed. I sat in the chair for 45 minutes never seeing the dentist before I walked out. I had to leave in order to get to the appointments I rescheduled. The next ordeal was getting my X-rays sent to my new dentist. Not once after the five days of leaving a message did the office manager return my call. It only took 2 calls (only 1 1/2 weeks) to the "Patient Satisfaction Team" regional manager’s office to get the X-rays emailed. Of course another call to get the code to be able to open the file. Instead of anyone trying to ease this ordeal for me I was treated and spoken to as if I was an annoyance. There is one star only to allow me to post this experience. I love my new dentist and her staff so something good came from this horrible experience.
8 years ago (07-06-2017)