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Reviews, get directions and information for Ascension Garden

"Ascension Garden Cemetery, located just moments from Mendon Ponds Park, was born out of the history and excellence of Holy Sepulchre Cemetery.Ascension Garden is located near Mendon Ponds Park, and fits seamlessly into the pastoral beauty of the rolling hills, wooded areas and tranquility that naturally exists. Ascension Garden provides family and friends a peaceful and prayerful environment to remember loved ones."
Address: 1900 Pinnacle Rd, Henrietta, NY 14467, USA
Phone: (585) 697-1122
State: New York
County: Monroe County
Zip Code: 14467



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Reviews
Stay away at all costs if possible… One day I made an appointment for 12 P.M. however I decided to show up early around 11 A.M. to see if I could get an early tour of the place. I got there about 11:05 A.M. and was greeted by someone by the name of Joe or Joseph. I told him I was a little early but hopefully he had time. He was friendly for the most part in the beginning. I was very much interested in reserving a property that day. Since it was my first time at a cemetery, I wanted to make sure all my important questions were answered because it’s a BIG decision and not to be taken lightly. Unfortunately Joe was rushing me to write a check cause he had an important appointment at 12 p.m. Due to his error on his part, he didn’t realize that I was the 12 o’clock appointment which I explained in the beginning upon arrival. I typically give everyone the benefit of the doubt and let that one slide. Maybe he was having a bad day… whatever On the day of the funeral, Joe called me back and said he needed me to go back to the cemetery and re-sign paperwork cause he accidentally overcharged me by $200 and there were mistakes on the applications that he wrote up. I had to do it literally AFTER the day of the funeral cause he is out of the office the rest of the week. No apologies for the inconvenience or anything. I rushed over from the funeral home as soon as I could, paperwork re-signed and everything. I finally got my family member settled into the cemetery and said my final goodbyes. I was advised that it would take a few days for the lettering to be completed which is fine so I patiently waited. A couple of days passed and I received a check for $100 in mail. Where did the extra $100 go? On the phone, Joe said overcharged me by $200. What are you guys doing over there? I finally showed up at the cemetery to see what the finalized lettering looked like and SURPRISE!!! Not only did they screw up the engraving they also moved the urn. Are people this incompetent? Perhaps this is a great learning opportunity. For anyone that is looking for a forever home for their loved ones, try to show some empathy and at least look out for the best interest for people, not sound like a used car salesman and rush people out the door. Show some compassion. I am not looking for excuses. I want a simple apology. That’s it! 9/9/2022 - *Update* Since my last review, Aurora, Director of Family Services Center was kind enough to give me a call and explain the situation. I'm very appreciative of the compassion and kindness that she has shown. I can say that I can sleep at night now knowing I made the right decision in placing my family here at Ascension Garden Cemetery.
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