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Appletree Medical Centre

  1. York
  2. York Medical Clinics

Reviews, get directions and information for Appletree Medical Centre

Appletree Medical Centre
"Appletree Medical Group is dedicated to providing the best health service to its patients."
Address: 2045 Dufferin Street , York M6E 3R4, ON, CA
Phone: (647) 722-2370
State: ON
City: York
Zip Code: M6E 3R4


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Reviews
Even 1/5 is a lot for them. The most horrible service I could get. The young lady behind the counter is so irresponsible. It was our first time visiting this clinic, when we arrived I asked her how the process is working here and if the doctor is available today for an appointment and she told me just stay. My pregnant friend and I stood there for more than half an hour. And there were like 7 of us standing in a line. Since no one was called to go and visit the doctor, I asked her how long do you think it will take and shockingly she told us "Why are you waiting here? doctor has no availability today" and she told this to all of us standing there in a sarcastic way and she even laughed! I would never go back here and I recommend nobody to go there until they provide this kind of service. It's a shame that the nearest and only clinic around York campus is this horrible one. I hope university or even the manager will care more and make a change! *My first and last visit was around 1 month ago.
The technician was rude!! Telling me off just because I didn't bring a physical copy of my form. Like for god sakes, I literally just transferred to York University. We weren't supposed to bring physical copies of our forms when we were at UTM. And continued pestering me about it through my consultation. Waited 3 hours for a doctor to sign a piece of paper and it wasn't even done properly... Probably gonna end up having to visit another location to get it done. Was still charged 75 dollars. And they don't accept most insurances.
WORST MEDICAL CENTRE I'VE BEEN TO!! Doesn't even deserve a 1 star. I was having few difficulties and i had to stay there for more than 3 hours to meet a doctor. Although i tried asking the receptionist a few times he kept saying there are more patients even though they came after me. Thank you for wasting my time. Didnt even get to meet the doctor i gave up and went cus they closed.
I made my last visit to Appletree on Tues, Feb 7, 2023. Dr Laham is a great doctor and I had always been pretty happy being a rostered patient here, but unfortunately my visit was absolutely ruined by the office staff everyone but the doctor and I will be switching out of Appletree. i was most taken aback by the average sized young white male with black round ish glasses behind the desk - I walked up to the desk where no one was waiting and said "Hi!" and he immediately snapped at me, "ok no you NEED to give me a SECOND." ..... uhhhh ok dude like all i said was hi? and he of course never actually ended up hearing or answering my question... like so rude and for what? i hadn't even spoken to anyone yet!! also keeping in mind i was a registered patient and i had already been waiting for 1hr40min at this point.. it was just totally not appreciated. he was also wearing extremely unprofessional clothes. then, when i told the young indian woman with brown hair that i needed to sit down after 2hrs standing and waiting, the outstanding employee suggested I run and take some lady's seat- beside her husband- when she got up for a second to grab something didn't pan out great. finally, when i had been waiting for 3 HOURS and standing most of the time, the young asian man told me there was two people ahead of me...... I then watched another EIGHT people go before I was called!! like come on!!! i kept telling myself at least he wasn't quite as rude as his coworkers, but ....when i finally started feeling that 3hr+ wait and asked why six freakin people essentially jumped the line and went ahead of me, he rudely stated they were seeing Dr. Ko. Ok that's fine and all but then why is one doctor seeing six patients in the time the other saw only two?!?!! didn't end up seeing the doctor until the 3hour 45min point of my visit... was in tears : overall i very much DO NOT RECOMMEND unless you want to spend almost FOUR HOURS of ur day standing around while multiple strangers who are supposed to help you just speak rudely to you instead ...... and alllllllllllllll of that, just so you can have a 2 minute appointment that u can get anywhere else for way less trouble
I wish there were a 0-star option. The worst clinic I have ever been to. Located at University, you have this naive taught that their first priority is the well-being of students, but all they think about is taking as much money as they can. As an international student, I have my UHIP and beneficial plan. I have been to 4 different clinics before, and everywhere was tried with respect and kindness. And all the time, my visits to walk-in clinics were covered by UHIP. But at this clinic, they told me that my coverage is around 80% or 70%, so I need to pay a difference, and also, I need to register and pay for every particular problem I want to discuss with the doctor. Okay, fine, I can go with it, but when I spoke with a doctor, he only made it look like what I was asking was something unreasonable the issue was a skin problem. He barely wanted to give me a referral and was trying to say that it was just because of masks, saying all the time you can always put cream... spoiler when I visited a specialist back home, I discovered that my problem needed to be treated, and it wasn't my imagination. Then he finally did a referral he told me it could be up to 6 months again trying to talk me out of it. So now it's been more than six months I didn't get any confirmation at all. So after the visit, I was left with a few dollars less in my bank account, and a horrible aftertaste that all my problems were nothing and a feeling that I don't understand anything about my body and its comfort.
I am disappointed that there was no less than 1 star to rate this branch as they absolutely don’t deserve even one star for the service they provide. To clarify, I am not speaking about doctors as my doctor is great! But the staff’s attitude is unacceptable and sooo disrespectful!! One of them hung up on me a few weeks ago and when I called back to request to file a complaint, she/they gave me a fake email address to write to! I realized this when I contacted appletree’s general email who replied confirming that the email address that I was given was fake and promised to investigate the rude incident that occurred to me, but they never did!’ I wrote them back and they still haven’t replied to me even after more than 4 weeks! I can’t believe they tolerate such incident where a member of their staff deliberately deceives a patient and humiliates him! This is so rude and unacceptable!! Terrible customer service! It’s pity as they have good doctors working there, they should be supported by a staff who at least respect patients-not treat them in such awful manner!!
Lovely places. Although wait times can be long, but the medications that doctors prescribed me work every time! The receptionists are nice too!
Absolutely worst clinic. Booked appointment for 4:45pm and couldn’t see doctor for until 6pm. Legit what’s the point of appointment. Finally, got in Dr.Ko, Ricardo legit took 3mins to get done with stuff and rush everything just so, he could leave on time.
I was there with Symptoms of an ankle fracture. After 5,5hours of waiting, I got the prescription for a x-Ray. The x-Ray results have been sent back to the apple tree clinic within 2 days. The clinic staff told me they will get back to me within 1-2 weeks! If you don’t wanna walk around with a horribly painful ankle fracture for 2 weeks, go to another clinic!
Worst medical centre ever. The wait time is greater than one hour on their good days. There is no one sitting at the front desk, so even if you have the simplest question, still you have to wait for a long time for someone to finally show up, and yet they won’t even listen to you properly. Rude and disrespectful staff who never care about the patients. I feel so sorry for all the York students who have to go to this clinic
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