Apple Self Storage

The staff was nice and properly informed me on how to handle everything related to the storage from gaining access to the security door, operating the elevators, and locking your storage unit. I give them 4 stars because the elevator used to lift your stuff to the storage sucks. I couldn't make the elevator work two times and had to get help. I made sure both doors were properly shut and made sure I did the timing correctly of entering code to pressing the floor button.

Jennifer is a rude employee. Every run in with her has been horrible. You can be as nice as possible with her but she always has a chip on her shoulder and shouldn’t be working at the front desk. I finally complained about her attitude to head office and not even a week after that, my rent was raised by her via email for the second time in one year. Which ended up costing me almost $100 more a month than what I had initially signed on for. I was actually going to rent a second storage unit but I was just too bothered by her attitude that day I inquired about it and also what was happening with my rate to give them more of my business. I left that place shortly after getting that second rate increase email and I’m now at a way better place with way better rates and way better staff.

I had a great experience dealing with Apple Self Storage. Very detailed and clear on prices and what your signing up for. It is very clean and the storage spot I got is very big and for a great price. I would definitely recommend Apple Self Storage.

Was in need for urgent storage with discount in the Eglinton and Bayview area. Was referred to this place 20 Research Rd by the adjacent storage manager. They solved my problem, in particular Alisha who has been fast answering my queries and assisting me in anything I needed. Great discounts, closer location to the main street, closer units main ground, easy parking and car access inside the building, cleaner place, access to your unit at any time - day, evening, night, weekends. Very well computerize..just type your access pin and you're in.

The Apple Self storage at Adelaide St W is the best storage. Dianne, Jennifer, Jeff, Pedro and Zaid are amazing! They are so friendly and so helpful. The atmosphere is awesome too. The storage unit is always clean. Even the bathrooms are clean. I always see someone cleaning. They are really organized too. I really love this storage. If I need a storage unit again I will choose this location.

I have been with this location for over 2 years and it’s been amazing, all the staff are helpful and responsible. Big thanks to Jennifer, Diana and Jeff for all your help. The location is always super clean and organized.

Rare location in downtown Toronto that is CLEAN, SAFE, and COMPETITIVELY PRICED. Short-term rental for 8 weeks that just tended. Jeff gave us a great orientation, by thoroughly explaining the contract terms and access procedures. If we ever had to rent again, I would definitely come back!

Absolutely terrible experience. They constantly move up rent after you’ve moved everything in and take every opportunity to nickel and dime you. They charge $80 to cut open a lock.

Jennifer, Jeff and Diane were extremely helpful today in helping me sort out shifting my storage from one size to another. It couldn’t of been easier.

Jeff and Jennifer of Apple storage showed my client excellent customer service...I highly recommend Apple storage ..