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Apple Pacific Centre

  1. Vancouver
  2. Vancouver Electroni̇cs Store

Reviews, get directions and information for Apple Pacific Centre

Apple Pacific Centre
Apple retail store selling iPhones, iPads & more in sleekly designed spaces.
Address: 701 W Georgia St, Vancouver, BC V7Y 1G5, Canada
Phone: (778) 373-1800
State: British Columbia
County: Metro Vancouver
City: Vancouver
Zip Code: V7Y 1G5


Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 8:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 7:00 PM

Update Info
Reviews
I have never gotten quick service when booking an AppleCare+ appointment for any of my devices at this location. Today I arrived 30 minutes early for my 11:30 appointment and ended up waiting until 11:50 to meet someone. Then genius tried to talk me out of replacing the screen on my iPhone 15 Pro that I pay to insure. I left with a phone that was more unusable than it was when I brought it in as shown in my photo here, something happened when the genius was trying to restore my phone and they put it in to default restore mode and now I have been at home trying to fix it for the entire day.
The sales people are very friendly and helpful. If you go upstairs to get help, you may have to wait for about 30 minutes. I bought my iPhone 15 and airpod 4 here. My case got damaged and they changed it free of charge.
What a beautiful new store! It’s simply so beautiful and modern with lots of sunlight with an amazing city view! It’s exactly how I would imagine a luxury tech store to be! The previous location was smaller and would get extremely busy and crowded while the new location has plenty of room for more customers! I also love that the genius bar is separated on the second floor.nnMy 5 stars rating isn’t solely about the new store, I have noticed a noticeable improvement in the overall customer service, before, I used to get ignored, and sometimes I felt I was being rushed, however, I do believe Apple listened to our concerns and complaints as Im always receiving good to excellent customer service whether I’m checking new products, purchasing, or during a service appointment.
I’ve been to Apple three times regarding a screen issue with my new iPhone. My first two visits were not very pleasant because the employees I encountered lacked good customer service skills, leaving me somewhat disappointed with Apple. However, during my third visit, everything changed when I met Nick. He greeted me with a genuine smile and a comforting tone, immediately putting me at ease. Nick truly understood the issue with my phone and how much it had been bothering me. I arrived feeling frustrated, but his kindness and professionalism completely melted my anger. By the end of the visit, he had fully resolved my issue, and I left feeling so relieved and happy. Meeting Nick absolutely made my day—his understanding nature and friendly demeanor were unforgettable. Honestly, I even thought about introducing him to my single best friends!nnI also want to give a shout-out to Barkdha, another amazing employee who helped me afterward. She went out of her way to assist everyone who appeared to need help and was incredibly thoughtful in handling my issue. Her kindness and attentiveness were greatly appreciated.nnTo Nick and Barkdha: You two are angels, and I hope you see this message. Thank you for turning a frustrating experience into such a positive one!
I had an amazing experience at the Apple Store in Pacific Centre! The customer service was top-notch, and I want to give a special shoutout to David, who went above and beyond. He was incredibly kind, professional, helpful, and such a gentleman. It’s rare to find someone so dedicated to ensuring you leave the store completely satisfied.nnIn addition, Apple’s phone customer service is just as fantastic. The live agents are always wonderful and provide the best customer care I’ve experienced, not just in Canada but globally. They truly set the bar for customer service excellence. I can’t recommend them enough!
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Apple Pacific Centre map

Directions to Apple Pacific Centre with public transportation

Westbound W Georgia St @ Granville St 40 meters
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Eastbound W Georgia St @ Granville St 60 meters
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Southbound Howe St @ W Georgia St 70 meters
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Southbound Granville St @ W Georgia St 80 meters
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Vancouver City Centre Station 90 meters
Canada Line

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