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Apple Guildford Town Centre

  1. Surrey
  2. Surrey Electroni̇cs Store

Reviews, get directions and information for Apple Guildford Town Centre

Apple Guildford Town Centre
Apple retail store selling iPhones, iPads & more in sleekly designed spaces.
Address: 10355 152 St, Surrey, BC V3R 7C1, Canada
Phone: (604) 634-3240
State: British Columbia
County: Metro Vancouver
City: Surrey
Zip Code: V3R 7C1


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 7:00 PM

Update Info
Reviews
I recently visited the Guildford Apple Store for assistance with my iPad Pro, and I had the absolute pleasure of being helped by Jericho one of the technicians there. From the moment I met him, it was clear that he is an exceptionally knowledgeable and professional individual who genuinely cares about providing the best possible experience for customers.nnJerry’s technical expertise is remarkable. He carefully listened to the issues I was experiencing with my iPad Pro and immediately began a thorough diagnostic process. His ability to pinpoint the potential problem while explaining everything to me in clear, understandable terms was impressive. Not only did he answer all my questions, but he also made sure I understood the options available for resolving the issue.nnWhat sets Jerry apart is his friendly and approachable demeanor. He never made me feel rushed or like my concerns weren’t valid. Instead, he patiently worked through every detail, showing a genuine commitment to ensuring my satisfaction. It’s rare to encounter someone so dedicated to both their craft and customer service.nnThroughout the process, Jerry remained calm, focused, and solution-oriented. He handled my iPad Pro with the utmost care, ensuring that no further issues arose during the diagnostic. It was evident that he takes pride in his work and holds himself to a very high standard of professionalism.nnWhat I also appreciated was how proactive Jerry was in suggesting preventive measures to avoid similar issues in the future. He gave me tips on how to optimize my iPad’s performance and protect it from potential damage. This kind of forward-thinking advice demonstrates how much he values long-term customer satisfaction.nnJerry is undoubtedly a valuable asset to the Guildford Apple Store team. His combination of technical skill, clear communication, and excellent customer service makes him stand out. I’ve been to many Apple Stores over the years, but this experience was by far one of the best thanks to him.nnIt’s clear that Jerry is passionate about his work, and his dedication shines through in everything he does. He represents the high standards that customers associate with Apple, and he exceeded all my expectations during my visit. If more technicians were like Jerry, every trip to an Apple Store would be a flawless experience.nnTo the management of the Guildford Apple Store: you are incredibly fortunate to have someone like Jerry on your team. Employees like him are the backbone of excellent customer service and the reason why people remain loyal to Apple.nnThank you, Jerry, for your outstanding assistance. You turned what could have been a stressful situation into a positive and informative experience. I cannot thank you enough for your expertise, patience, and kindness. I hope your hard work and dedication are recognized and rewarded because you truly deserve it.nnIf anyone visiting the Guildford Apple Store needs help with their devices, I highly recommend asking for Jerry. You won’t find a more capable or helpful technician. Thank you again, Jericho—you are a true gem.
I needed a new battery for my Apple 11, the process took time, involved a few staff members. I couldn’t remember my password took a hour to reset, when they put in a new battery it goes to a technician who does a full assessment on the phone, that takes two hours. So I was back n forth met with several staff members. Every single one was kind, attentive, went above and beyond to help me. Thank you good service is sometimes hard to receive this store employees are well trained and well mannered.
Yesterday I went to buy airpods from the store, the sales person “a young female” was rude and disrespectful.nAsked for a bag, she answered with a sarcastic smile “we don’t have bags” while mimicking my accent the whole time.nApple stores should do better.
As a former Apple employee I have always appreciated the brand's commitment to excellence. However, my recent visit was quite disappointing. The once vibrant and welcoming atmosphere seems to have faded. The staff appeared overwhelmed, less engaged & disinterested which affected the overall customer experience. I noticed longer wait times and a lack of the personalized service that I remember so fondly.nnTo make matters worse, I reached out to the management team to offer some constructive feedback, but I never received a response. It’s disheartening to see such a shift in a place that once prioritized customer care and a positive environment. I hope they can regain their former standards soon.
This was my home Apple Store and this time was the worse!!! Alvin the so called manager doesn’t know how to talk to customers, he feels he is the god and can do stuff or say stuff! He feels that He can come with an attitude and say I can’t do that!! All I asked was that I am not available today for the walkin appointment so the girl asked me if I want to talk to the manager because this was my 3rd visit for the same issue I said sure, so he came in I did explain what’s going on with my phone he told me that I need to book an appointment which I was fine but I told him I’m not available today he told me that I can’t cancel the line for you and put you first which I never said I want to be the first in line I just told that this is not the time! He had such an attitude! He should never be at that place being an Indian and saying I’m not an Indian what a shame he is for Indian community. Harsh was cooperative and really respectful so heads up to him, he should be the manager not the so called “Alvin”.
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Apple Guildford Town Centre map

Directions to Apple Guildford Town Centre with public transportation

Northbound 150 St @ 102A Ave 200 meters
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Southbound 152 St @ 102A Ave 210 meters
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375
Northbound 152 St @ 102A Ave 210 meters
320
375
Southbound 150 St @ 102A Ave 220 meters
341
Guildford Exchange @ Bay 1 230 meters
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375
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