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Apple Guildford Town Centre

  1. Surrey
  2. Surrey Electroni̇cs Store

Reviews, get directions and information for Apple Guildford Town Centre

Apple Guildford Town Centre
Apple retail store selling iPhones, iPads & more in sleekly designed spaces.
Address: 10355 152 St, Surrey, BC V3R 7C1, Canada
Phone: (604) 634-3240
State: British Columbia
County: Metro Vancouver
City: Surrey
Zip Code: V3R 7C1


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 7:00 PM

Update Info
Reviews
I recently visited the Guildford Apple Store for assistance with my iPad Pro, and I had the absolute pleasure of being helped by Jericho one of the technicians there. From the moment I met him, it was clear that he is an exceptionally knowledgeable and professional individual who genuinely cares about providing the best possible experience for customers.nnJerry’s technical expertise is remarkable. He carefully listened to the issues I was experiencing with my iPad Pro and immediately began a thorough diagnostic process. His ability to pinpoint the potential problem while explaining everything to me in clear, understandable terms was impressive. Not only did he answer all my questions, but he also made sure I understood the options available for resolving the issue.nnWhat sets Jerry apart is his friendly and approachable demeanor. He never made me feel rushed or like my concerns weren’t valid. Instead, he patiently worked through every detail, showing a genuine commitment to ensuring my satisfaction. It’s rare to encounter someone so dedicated to both their craft and customer service.nnThroughout the process, Jerry remained calm, focused, and solution-oriented. He handled my iPad Pro with the utmost care, ensuring that no further issues arose during the diagnostic. It was evident that he takes pride in his work and holds himself to a very high standard of professionalism.nnWhat I also appreciated was how proactive Jerry was in suggesting preventive measures to avoid similar issues in the future. He gave me tips on how to optimize my iPad’s performance and protect it from potential damage. This kind of forward-thinking advice demonstrates how much he values long-term customer satisfaction.nnJerry is undoubtedly a valuable asset to the Guildford Apple Store team. His combination of technical skill, clear communication, and excellent customer service makes him stand out. I’ve been to many Apple Stores over the years, but this experience was by far one of the best thanks to him.nnIt’s clear that Jerry is passionate about his work, and his dedication shines through in everything he does. He represents the high standards that customers associate with Apple, and he exceeded all my expectations during my visit. If more technicians were like Jerry, every trip to an Apple Store would be a flawless experience.nnTo the management of the Guildford Apple Store: you are incredibly fortunate to have someone like Jerry on your team. Employees like him are the backbone of excellent customer service and the reason why people remain loyal to Apple.nnThank you, Jerry, for your outstanding assistance. You turned what could have been a stressful situation into a positive and informative experience. I cannot thank you enough for your expertise, patience, and kindness. I hope your hard work and dedication are recognized and rewarded because you truly deserve it.nnIf anyone visiting the Guildford Apple Store needs help with their devices, I highly recommend asking for Jerry. You won’t find a more capable or helpful technician. Thank you again, Jericho—you are a true gem.
This store is great, staff are super friendly and helpful! Yesterday we had a great time making purchases with a couple different awesome sales people, and then Joel at the Genius Bar was so nice and kind he helped me out by cleaning out my speaker on my iPhone. This is a great location!
I just got my new iPhone 16 Pro max last week, I only used it for five days now. However the screen is kind of lagging comparing my 13 pro max, I always need to double clicks the screen. So I book an appointment here to seek for help. But the staff, I should ask his name at first, he said I am the first one, only one having this problem. I don’t why he mentioned that. And when I show lagging, he said there is no problem with his finger. I believe there is different for everyone’s finger. But if my thumb is no problem with my 13 pro max then it shouldn’t have problem with the 16 pro max, right? So I asked that did my thumb change when using different phone, he said “maybe”, excuse me? So I cut my thumb and replaced another to use my 13 pro max. He is not helping at all and triggers my anger. I am here for fix the problem rather than letting you question me and conclusion that it’s my own problem.
I had a very disappointing experience at the Apple Guildford store. My iPhone 14’s battery couldn't hold a charge, so I brought it in for repair. Instead of providing an honest assessment, they claimed the swollen battery had caused significant damage and quoted me over $500 for repairs.nnFeeling unsure and pressured, I was persuaded to buy a new iPhone 16 with AppleCare. However, I later took my phone to a repair shop located in South Surrey, where they quickly replaced the battery in an hour—turns out, there was no damage to other parts of the phone. Total cost was $140 including diagnosis fee. Apple Guildford store completely misled me just to push an expensive upgrade.nnThis pratice was deceptive and unethical. I won’t be trusting Apple Guildford for repairs again.
Came in to buy a new phone for first time since the iPhone 8…Quinn saw I needed help and went through the whole process with me step by step. Her customer service is incredible. After some issues with the bank and my spending limit stopped the purchase initially she went out of her way and tried to help me figure out a few ways to still make the purchase and ultimately we put the phone on hold for me to come back and grab. Came back same day and was helped by Mercy who was very kind to finish the purchase. This review is 100% because of Quinn. Give her a raise ASAP.
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Apple Guildford Town Centre map

Directions to Apple Guildford Town Centre with public transportation

Northbound 150 St @ 102A Ave 200 meters
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Southbound 152 St @ 102A Ave 210 meters
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375
Northbound 152 St @ 102A Ave 210 meters
320
375
Southbound 150 St @ 102A Ave 220 meters
341
Guildford Exchange @ Bay 1 230 meters
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