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Reviews, get directions and information for Apple Guildford Town Centre

Apple Guildford Town Centre
Apple retail store selling iPhones, iPads & more in sleekly designed spaces.
Address: 10355 152 St, Surrey, BC V3R 7C1, Canada
Phone: (604) 634-3240
State: British Columbia
County: Metro Vancouver
City: Surrey
Zip Code: V3R 7C1


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 7:00 PM

Reviews
I needed a new battery for my Apple 11, the process took time, involved a few staff members. I couldn’t remember my password took a hour to reset, when they put in a new battery it goes to a technician who does a full assessment on the phone, that takes two hours. So I was back n forth met with several staff members. Every single one was kind, attentive, went above and beyond to help me. Thank you good service is sometimes hard to receive this store employees are well trained and well mannered.
This was my home Apple Store and this time was the worse!!! Alvin the so called manager doesn’t know how to talk to customers, he feels he is the god and can do stuff or say stuff! He feels that He can come with an attitude and say I can’t do that!! All I asked was that I am not available today for the walkin appointment so the girl asked me if I want to talk to the manager because this was my 3rd visit for the same issue I said sure, so he came in I did explain what’s going on with my phone he told me that I need to book an appointment which I was fine but I told him I’m not available today he told me that I can’t cancel the line for you and put you first which I never said I want to be the first in line I just told that this is not the time! He had such an attitude! He should never be at that place being an Indian and saying I’m not an Indian what a shame he is for Indian community. Harsh was cooperative and really respectful so heads up to him, he should be the manager not the so called “Alvin”.
Bought a product online. Gave me a window to pick up the item. Organized my day to be there between the given times. Get there time is not ready. Having issues with my order had to cancel my order and re purchase. Re wait another 15 min to get the product. 30 min of waiting. Ridiculous
As a former Apple employee I have always appreciated the brand's commitment to excellence. However, my recent visit was quite disappointing. The once vibrant and welcoming atmosphere seems to have faded. The staff appeared overwhelmed, less engaged & disinterested which affected the overall customer experience. I noticed longer wait times and a lack of the personalized service that I remember so fondly.nnTo make matters worse, I reached out to the management team to offer some constructive feedback, but I never received a response. It’s disheartening to see such a shift in a place that once prioritized customer care and a positive environment. I hope they can regain their former standards soon.
I bought 16 pro max and airpods Mr kelly assisted me such a amazing person he made my day thank you buddy
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Directions to Apple Guildford Town Centre with public transportation


Northbound 150 St @ 102A Ave 200 meters
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Southbound 152 St @ 102A Ave 210 meters
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Northbound 152 St @ 102A Ave 210 meters
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375
Southbound 150 St @ 102A Ave 220 meters
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Guildford Exchange @ Bay 1 230 meters
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337
375
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