Allstate Insurance: Spruce Grove (At Century 21) Agency

This review is for Esurance Canada, who is backed by Allstate. I have had horrible service and would strongly recommend to anyone NOT to use this company as insurers. I had a policy with Esurance in the past so when I recently bought a new truck and was looking to insure it with someone else I had to call for a claims history letter. After waiting on hold for 37 minutes I finally had my call answered. I had a small balance of $20 left on my previous policy so I attempted to pay it. The agent on the phone had no clue how to authorize a credit card payment and after being put on hold twice and waiting for an additional 15 minutes the payment finally went through. I then asked for the claims letter to be emailed to me. I was informed it would take up to 24 hours. Prior to this I had to call AMA for a claims history as well and this was emailed to me while I was still on the phone with the rep. As an internet insurer I would assume Esurance should be able to accommodate this request as quickly if not quicker than a standard insurer like AMA. After waiting 24 hours with no email I called Esurance back. I was now informed it could actually be 24-48 hours, causing me to be unable to insure my new vehicle for several days. The people I dealt with on the phone were rude and extremely unhelpful. I will never use Allstate or Esurance again and will strongly recommend to anybody I know looking for an insurer to avoid them and find a company with some actual customer service
7 years ago (01-11-2017)

No brick and mortor at this location! The offices in edmonton are filled with the worst customer service agents you will ever see. I cant wait to switch to a new provider.
7 years ago (30-10-2017)

Allstate Spruce Grove are very knowledgable and have very friendly agents! Highly recommend them!
9 years ago (25-08-2016)

If you are looking for insurance in Spruce Grove, give Allstate a call .......they are awesome!
8 years ago (20-09-2016)

Friendly and knowledgeable agents in the Allstate Spruce Grove agency, thanks for the great service.
9 years ago (25-08-2016)