Allina Home Oxygen & Medical Equipment

EXTREMELY DISAPPOINTED in medical supply company. After having been diagnosed with Seasonal Affective Disorder & purchasing a lamp from Allina Health Home Oxygen & Medical Equipment, allowing myself close to a year of use to see if the light therapy would work work for me, I contacted them to return the lamp, as I had not seen much change. It was explained to me that their return policy is 10 days, after that the equipment cannot be returned, as I'm now considered the owner. I don't know of any doctor that would say that after 10 days, a patient using this therapy would see ANY type of change. How can a company have a return policy such as this when dealing with the medical/patient community. DO NOT PURCHASE FROM THIS COMPANY -- You'd likely have better luck going directly to the company that makes the product you seek. For example, if I had purchased direct from the Sunbox Company, they would have gladly accepted the return, so that another person in need could have the benefit of the therapy.
1 7 years ago (04-10-2017)

Friendly, courteous staff will help you feel at ease with whatever brought you to them. They'll bill your insurance company for you. Husband's item was delivered before we even knew it.
4 8 years ago (05-06-2017)

Deplorable customer service. I had the unfortunate experience of receiving a call from Peggy. There have been several complications with returning a piece of equipment due to my schedule. She called me tonight threatening to charge me for it and scolding me like she is my mother. She was disrespectful and rude. I tried working with her immediately because I knew I had made a mistake, I apologized several times. She didn't want to hear it. Instead she said I'm not a responsible adult. Absolutely disgusted.
1 8 years ago (10-04-2017)

Phone systems sucks, can't hear anyone.
1 8 years ago (17-02-2017)

They do not order supplies like they claim they do. They yank you around. I have been trying to get a new cpap machine and supplies for months now and have been forced to reuse supplies i have which is unsanitary and dangerous as plastic does not clean as well as other surfaces. They told me several times they would get a hold of my doctor and when i ask my doctor she says they have not contacted her. They give you a we will call you but the call never comes. Go out of your way to avoid these people.
1 10 years ago (09-03-2015)