AFC - Augusta

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About

AFC provides the best home and commercial comfort solutions, with a professionalism and reliability that is unmatched.

Story

At AFC, our mission is to provide the best home and commercial comfort solutions, with a professionalism and reliability that is unmatched. We strive to ensure our customers FEEL COMFORTABLE WITH US.

Address: 4 Northern Ave, Augusta, ME 04330, USA

Phone: (207) 623-3851

Website

moc.trofmoccfa@ofni

State: Maine

County: Kennebec County

City: Augusta

Zip Code: 04330

Opening Hours

Monday: 7:00 AM – 5:00 PM
Tuesday: 7:00 AM – 5:00 PM
Wednesday: 7:00 AM – 5:00 PM
Thursday: 7:00 AM – 5:00 PM
Friday: 7:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

We had an issue with our AC unit and service came out on Tuesday. We were told they had to order a part and it would be in on Friday and they would come repair it. We tried to contact the service person and our calls went ignored. We called the office on Friday around noon to check on the part and were told it would be Monday before they could come out. We spoke to Linda and she was very rude. We called back again to see if there was any update, and again were told They didn’t know anything about the status of the part. I asked if they could track the part and was told no. The customer service was lacking and didn’t offer any help with the solving the issue. We have a child Who is medically sensitive to temperature and customer service didn’t care.

 7 years ago (04-05-2018)

I have to say that the customer service is amazing! I dont usually do reviews but for AFC i will. From AFC office to delivery everything i have experienced with them has been amazing and friendly! AFC will remain my go to! And i will recommend to anyone who needs to be pointed in the right direction for a great fuel provider and so much more!

 7 years ago (27-03-2018)

I have to say I really love having to call AFC to pay my bill.  The girls in the office are extremely kind, they do not act robotic, they treat you like a person and always cheerful.  I  had Weymouths fuel for 30 years and when AFC bought them out I thought oh great....but it has been truly a pleasure.  I don't always agree with the prices of fuel but the CSR are trained well.  I never call to pay my bill at other places as the Customer service is usually lousy.  I will do everything to avoid calling.  But I just have to say to those girls taking the calls.  You would win the JD Power Award for sure! Keep up the amazing work!  🇺🇸

 8 years ago (15-11-2017)

AFC came to my home recently for a yearly cleaning/inspection of my furnace. I found them to be extremely helpful, professional, and took the time to explain everything to me so I would understand what to expect in the coming years with the type of furnace we have. Thank you AFC for exceptional service!

 8 years ago (18-10-2017)

I have mixed feelings about this review. I called to set up a delivery for the first time. They gave me couple discounts. (Sweet)I missed the delivery, thinking it was the next day. The gentleman who was at my house called me and said if I could get to the house in time to unlock it, he would still be able to deliver. (Above and beyond excellent service there) Unfortunately, I couldn't. Called and set up for the following week. That was yesterday. I called the company to confirm the delivery, they had no record of it (what?) but willingly sent a message out to their driver. (Good thing I called). I arrived home at 7pm to a bill that was much higher than originally quoted to me and a cold house. I called the emergency line to be put "on hold" for 3 hrs. 11pm at night, the crew showed up. Looked at my furnace for 5 mins, told me it was a blown blower motor, 10 mins later, the crew said we needed to replace the whole furnace, and there wasn't anything they could do. The furnace had been working just fine earlier that day, might I add. They disabled the furnace so we couldn't turn it back on and left. House was down to 40 degrees by 1:30am with fire alarms chirping because of the temp. (Can I also throw in that we had two kids sleeping upstairs?) We called a family friend who installed a new motor blower-in less than 30 mins and low and behold, we now have heat and we do not need a new furnance. Sounds good over the phone but once they got to the house, it was all about the money.

 7 years ago (26-01-2018)

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