Accurate Lock Safe & Alarm Co

Very fast and friendly service, called today want my new home's lock replaced. I was late 20 minutes because of traffic, the staff wasn't upset at all! Polite, fast, efficient, honest. I asked to replace the lock and he said re-keying will do the trick, saved me a lot of money. He even taught me how to re-key myself so that I don't need to pay him to do this next time!! Super friendly, I can't be happier.
8 years ago (05-01-2018)

A year ago, our house keys were stolen and we found ourselves locked out at 12:30am. Called these guys and had a locksmith with us within twenty minutes on a Saturday night! He tried really hard to break the lock so we could salvage it and save us money in not have to buy a new one, but ended up having to drill it. Installed a new lock, was all said and done by 1:30am. Reasonably priced as well. Thank you!
8 years ago (11-12-2017)

Would not recommend this company to install an intercom buzzer system. The sales rep was very poor with communication to us, and his techs. To be fair, the wiring in our building was not up to par for newer systems leading to complications, but communication could have made the process a lot smoother. Other companies were concerned about power and wiring. The sales rep from Accurate came in with confidence and was not concerned. It seemed that he knew our old system and that there shouldn’t be any issues. So, our strata went with Accurate. We told the rep that decorative slate would need to be cut to fit the new system and asked if we would need to hire a contractor. He said no. The tech showed up, stumped by the slate and could not figure out where the power came from for the intercom. We were then told that we would need to hire a contractor to cut the slate by the sales rep. Communication failure. The sales rep then came with a different tech for a walkthrough and said he could cut the slate at no added cost. Good. During the visit, the sales rep tried to sell us other products instead of worrying about the issue at hand. During the second attempt we were told that we didn’t have proper wiring for the new system!!! WHY WASN’T THIS FIGURED OUT DURING THE WALKTHROUGH?! THEY WERE LOOKING AT THE WIRES!! After expressing our disappointment, we were told a new system compatible with our wiring was rush ordered and we got a considerable discount. Good. The third attempt, I get home to find out the “new system” was not what we were expecting. We wanted a product with digital display, postal lock and keypad for code entry. Instead, we got pretty much exactly what we were replacing which was a simple system with 4 buttons that would buzz each residence. We were told AFTER THE INSTALLATION that this was the only product that would work with our building and that it was the same cost as the product we initially wanted! So pretty much we were about to pay $3k for something we already had. Communication failure. I called one of the companies that we SHOULD have gone with, and they were able to recommend a unit that would work, but we would need a phone line run to the front of the building, and power run from the nearest plug. The hardwired handsets would not longer work. Each unit would either need a land line or have the buzzer call cel phones. But we would have the upgrade we wanted. None of this was recommended by Accurate. When we asked the sales rep to look into the system recommended by another company he said we would have to pay a restocking fee for the product that we did not agree to or even told about!!! Finally, after back and forth discussions about not paying the restocking fee, the sales rep finally figured out that the initial system we put the deposit on would work as long as we get a phone line and power installed to the front of the building. We would also not have to pay the restocking fee as long as they can get the product back ASAP. Therefore, we had to frantically contract electricians, Telus, a dry wall crew and painters so that he wouldn’t lose money to his suppliers. So finally, starting in September when we first started the project for our strata, we finally have an intercom working and installed at the beginning of March.
7 years ago (12-03-2018)

Very knowledgeable, did not up sell. They rebuilt a small lock for me with missing keys and missing pins. Saved me $200 from having to buying a new chest. The New West store has the most staff/tools. Coquitlam store is fine for key cutting and simple things too. They are busy so prepare to wait.
8 years ago (21-11-2017)

If I could give this no stars I would. They charged my mother for them to fix their mistake, then when she refused to pay for THEIR mistake(after paying her initial fee) they came and broke keys off in our locks. We have had to replace all of our locks once again which was what we initially hired them to do.
7 years ago (13-03-2018)