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AAA Alarms

  1. Winnipeg
  2. Winnipeg Security Systems

Reviews, get directions and information for AAA Alarms

Address: 180 Nature Park Way , Winnipeg R3P 1J9, MB, CA
Phone: (204) 949-0078
State: MB
City: Winnipeg
Zip Code: R3P 1J9


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Reviews
I have had very good experiences with the company. Our alarm system hadn't been used for awhile, and we found out when we went to use it, that the batteries no longer were good. The tech from AAA checked this out for us through the office, then sent us an email with info as to where you can buy these batteries and instructions which he offered to walk through with us when we did the switch, so we could avoid the cost of a service call. I was impressed.
Called in earlier this year to update new credit card information for auto payment, the agent who helped me at the time told me everything all set. After 2 months later, I received a notification said I didn’t pay for 2 months and a late payment of course. Called in again and clarify my concerns, they tell me it was never set up the auto payment for the new card, no apology for inconvenience and didn’t take any ownership about their mistakes. Kinda disappointed after use their service for 3 years.
This company has absolutely zero integrity or conscience . My 86 year old Dad with dementia was paying for an alarm that didn’t work for 3 years and didn’t realize. He was recently hospitalized so his credit card wasn’t paid and cut off so they couldn’t auto debit for 3 months . My dad was moved out of the house and when they started charging him immediately again on his reactivated card . I called to explain the situation and was told they would refund the money for the recent payment and cancel his service . Called back today and was told they would not be giving the one months service I asked for back despite collecting nearly 2 grand for 3 years to do absolutely nothing . What a dishonest company and I wouldn’t trust them to guard a thing !
I'm writing this review while on hold for an hour with this ridiculous company. "Your call is important to us, please continue to hold" is such a BS line. Just be honest and say that you don't care about your customers as long as they continue to pay. If you cared, you would hire more people to answer the phones. Bell MTS AAA = profits > customer service. Thankfully, I'm not under contract any more, so I'll be switching. I can't feel good encouraging this business behavior... this was the last straw..
As I typically get a call a day *after* the battery has died in my sensor, triggering the alarm, and they have no way of notifying customers they are having system issues and we are annoyed by chirping alarms all night long, I support their current 2 star rating. Security is important stuff even though most of the triggers and calls they receive are due to their own internal issues.
Disappointed with Bell/MTS We sold our home and had to buy out our contract which I have no problem with, however, I asked since I was paying out 2 years of the contract if I could offer any part of the contract to the new owners since I was paying for it. MTS advised no! They want to double dip and get my payment and the new owners at the same time. I will be leaving a copy of my paid invoice and a recommendation for the new owners that they use anyone but MTS/Bell for any service.
I have been forced to deal with AAA for the past couple years due to being on a contract. Their customer service at all ends from sales, to service, to billing is horrible! I moved and was told I could simply move my contract to my new house. When I tried to have it done, they told me I had to sign a new contract for the new house and I could add the time left on the existing contract to it. So now I'm stuck with them for even longer! When they came to do the install, they couldn't do it due to a lack of permanent power source because of renovations they wouldn't use an extension cord. It was exactly the same as when the sales person was there and he didn't say anything about it. He then did not return my calls or emails until I contacted a manager. I ended up having to take a second day off work to have them come back to do the install. They "missed" setting up my billing correctly so I didn't receive a bill for six months. When I told them about it, they sent me a bill for twelve months, including starting three months before the monitoring. Overall everything was just one mistake after another and never any offer of compensation for all the errors or for taking up so much of my time.
Signed a 3 year contract....what I thought was a 3 year contract in 2006. Turns out, it 'auto renews' every year after the expiration of the initial 3 years. 8 years later, sold the house, and follow the procedure they require to cancel service. Receive a 'contract cancellation' bill in the mail....because the new homeowners didn't take over AAA contract from me! What a joke. The only way to not pay that fee is if the new homeowners take over your contract, you sign up at a new house with AAA again, or if you can find someone else to put up with AAA's contract obligations. Like I'll give your company any more money; nevermind recommending that my family/friends, give you any money for a lifetime contract which is promoted as 3 year contract. If you're going to 'auto renew' a contract, send a notice - email/phone/paper - any of them would've worked. Much worse than a cellular phone company - at least their contracts end when they say they will. Beware - you are signing on to a lifetime contract with AAA, with a hefty cancellation fee if you want out. I would recommend NOT getting involved with this company, not worth the hassle. One slight silver lining, is that the customer service rep whose name I have forgotten! was great to deal with, helpful and courteous.
And as an update, as of August 1,2022 nothing has changed and I highly doubt that and "higher ups" at AAA have ever read any of these reviews, or have simply chosen to ignore them too, like they do with any verbal concerns expressed to their personnel. AAA Management needs to take a serious look at AAA's customer service, or lack thereof. I have a few examples of how sloppy things can get when service quality is deemed unimportant by management! There is obviously no reason to mention the lack of service to the front line employees as they are helpless, and those in charge seem to be hiding behind their closed doors, with their head in the sand.
After multiple false alarms and poor service We are very discouraged and upset with AAA Security trying to bill us for work either not performed and or service calls to admit they installed the wrong equipment in the original install 4 years ago that started causing false alarms 1 year ago. On two occasions they had there technicians attend our home. In our unheated garage the first technician refused to step over 2x6’s 2 feet high on the floor to reach a motion sensor which he stated did not look like a AAA product and was not a cold temperature motion which it obviously needed to be a cold temp and left stating we need to move the 2x6’s before coming back out. I moved the 2x6’s called for a second service call to fix the AAA issues that have been causing multiple false alarms. A different technician arrived, indicated not only was the garage motion incorrect for the environment it was installed in so was the wireless garage door contact which was also falsing constantly. His words were it should never have been used and that I would have to run wire from my house to the garage so they could install a hardwired contact. I then asked the second technician to replace the garage motion with a correct one that would work in the cold temperatures, remove the wireless garage door contact until I get wire ran for a contact. He said he was never told to bring one and the issue again was never resolved. Frustrated I contact AAA again and said lets upgrade the system and fix the problems with the incorrect devices they previously installed. Salesman came out, sold us a new and improved system with additional features. In the in term of getting the new installation/upgrade I ran wire from the alarm panel location to the garage as required. I also received a phone call about an outstanding invoice for 2 service calls and a new cold temperature motion that was never installed. I made it very clear the motion was never replaced and I would not be paying for service calls that their own technicians both implicated AAA’s original install was incorrect and if they wanted the new install and resigning of a new monitoring contract it would have to be credited. The lady on the phone from AAA said she would see about crediting back the Motion detector? Totally dumbfounded, as it was never installed. I said cancel the install if you’re expecting payment. I heard nothing back and the install proceeded some days after. Even after all the conversations with Bob their sales person and AAA customer service the installer shows up with no cold temperature motion for the garage and said he would have to come back with it at a later date but would go ahead with the install. I said, don’t bother doing the install as this is the main reason we are upgrading. He made a phone call and to everyone’s surprise, no one knew? A cold temp motion was brought out that day and installed. While the installation was in progress and the items we were to have installed the installer talked us out of the door camera, said they weren’t very good and did not recommend it? Why sell them then? During the wait for the new alarm system which was about 2 months we were unable to use our alarm as our neighbours were becoming very angry with us as we have a out door siren. We have spoken to several AAA personal over the past months believing the un realistic service charges were credited we received a invoice for the service charges? They for some reason feel they can error and the customer should be on the hook for their mistakes. I have contacted AAA, told them I am removing the new panel and keyless entry. The cold temp in the garage they recently installed is what they should have installed originally which I paid for the first time around. All other equipment is from the original install and is bought and paid for. The panel will not be removed until the new Security Alarm provider swaps it out. I have wasted countless hours over a petty 249.73 service charge but it’s the point.
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AAA Alarms map

Directions to AAA Alarms with public transportation

Eastbound Tuxedo Business Park at Commerce 80 meters
677
Southbound Kenaston at Commerce 230 meters
74
Northbound Kenaston at Rothwell 260 meters
74
Westbound Rothwell at Kenaston 280 meters
677
Eastbound Rothwell at Kenaston 290 meters
677

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